A well-established agricultural and heavy equipment dealership in New Brunswick is seeking a Service Manager to lead the operations of its service department. This is an excellent opportunity for a motivated and team-oriented leader who enjoys building strong customer relationships while driving operational efficiency and team performance.

The Service Manager will provide strategic direction and day-to-day leadership for the service department. This individual will play a key role in ensuring high levels of productivity, service quality, and customer satisfaction while supporting overall business objectives.

Key Responsibilities

• Oversee daily operations and scheduling of the service department, providing clear direction to shop and field technicians.
• Ensure timely completion of maintenance and repair work in the shop.
• Provide accurate estimates for service jobs and manage repair timelines for customer and internal equipment.
• Coordinate equipment pickups, deliveries, and service scheduling.
• Review and finalize work orders for accurate customer billing.
• Address customer inquiries and concerns in a professional and timely manner.
• Recruit, hire, train, and manage service department staff, including performance management.
• Ensure appropriate staffing levels to meet service demand.
• Foster a positive team environment and maintain strong employee morale.
• Ensure adherence to company policies, procedures, and safety standards.
• Maintain a clean, organized, and safe shop environment.
• Collaborate and communicate effectively with customers, staff, and other departments.
• Coordinate training opportunities for technicians and service staff.
• Manage departmental expenses and work within established budgets.
• Occasional overtime may be required to support operational needs.

Qualifications

• Minimum 5 years of management experience in a technical or service-based environment.
• Strong leadership and operational management skills.
• Solid mechanical aptitude with knowledge of equipment maintenance and repair processes.
• Ability to identify operational challenges and implement effective solutions.
• Strong attention to detail and organizational skills.
• High level of integrity, accountability, and professionalism.
• Ability to work independently and perform effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to interact professionally with customers, employees, and suppliers.
• Comfortable performing basic calculations and working with service estimates and job costing.
• High school diploma or equivalent required.
• Post-secondary education in business administration, mechanical studies, or a related field is considered an asset.

Compensation & Benefits

• Salary: competitive & based on experience
• Extended health benefits
• RRSP matching program
• Full-time, permanent position
• Monday to Friday schedule with occasional overtime