Primary responsibilities will include:

• Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.
• Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.
• Diagnose and troubleshoot defects in CNC Machine Tools.
• Perform mechanical and electrical repairs on CNC machines and test for proper performance.
• Investigate customer complaints and perform analysis to determine the cause of the problem.
• Act as a liaison with the customer and providing customer support so that products are used at an optimal level.
• Determine which replacement parts will be needed for service calls and ensure that they are available.
• Provide detailed and accurate service reports and documentation.
• Maintain all company-provided equipment, including tools and company service vehicle.
• Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.
• Must be available to travel as customer demands require and do so within company provided directions and guidelines.
• Adhere to workplace safety policies, regulations and requirements
• Assist other Field Engineers as directed.

Ideal candidate will have the following experience and education:

• Experience in technical field support - machine tools, automation, or electromechanical controls.
• Perform mechanical and electrical repairs on CNC machines and test for proper performance.
• Install, commission, and align CNC Machine Tools.
• CNC programming knowledge is a preferred asset.
• Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.
• Good communication skills, have a valid driver’s license and be able to travel within Eastern Canada but predominantly in Southern Ontario.