Are you a people-person who thrives on keeping customers happy and operations running smoothly? We’re looking for a Customer Service Representative (CSR) to join our team in Kitchener and help build strong relationships with our customers while ensuring efficient order management and supply chain solutions.

What You’ll Do:

• Be the main point of contact for assigned customers, providing excellent service and timely responses.
• Process orders and purchase orders (POs) from receipt to shipment—ability to read quotes and POs is an asset.
• Collaborate with sales teams, supply chain, and internal departments to resolve inquiries, complaints, and credits.
• Maintain up-to-date knowledge of products, processes, and customer needs.
• Use data, reports, and analytics to identify operational gaps and recommend process improvements.
• Support cross- and up-selling opportunities where appropriate.
• Participate in small to moderate projects and provide guidance to new employees as needed.

What You Bring:

• 3–5 years of customer-focused experience in a B2B or B2C environment, ideally within supply chain or order management.
• Strong interpersonal, communication, and collaboration skills—you enjoy connecting with people at all levels.
• Proficiency with computer systems (SAP, AS400, NAV) and Microsoft Office (Excel, Word, Outlook).
• Analytical mindset with attention to detail and a knack for problem-solving.
• Ability to work independently and across teams in a fast-paced environment.
• Desire to continuously learn and improve.

Why You’ll Love It Here:

• Be part of a supportive, team-oriented work environment.
• Opportunity to grow your skills in customer service, supply chain, and logistics.
• Work with a company that values efficiency, accuracy, and strong customer relationships.