Location: Various, throughout Saskatchewan
Purpose:
Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.
Responsibilities:
- Assist customers by problem solving and troubleshooting to locate required parts and find appropriate resources
- Provide support in-person or via telephone
- Sell products and/or services to meet customer needs
- Provide customer service that meets, and often exceeds, company expectations
- Record sales and/or counter transactions
- Verify receipting-in of shipments
- Assist with placing machine down and stock orders in their proper inventory locations
- Supply Service Technicians with parts as required
- Perform routine housekeeping tasks
- Assist with preparing and maintaining merchandise displays
- Follows all safety rules and regulations in performing work assignments
- Maintain condition of department vehicles, inventory, tools and equipment
- Maintain a clean work area and perform work in a neat and orderly fashion
- Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
- Ensure all safety regulations and requirements are followed by self and others
- Participate in training programs as required for the development of skills and knowledge
- Ability to read, write, and speak effectively with customers and/or other employees
- Ability to lift heavy parts, 25lbs repeatedly; ability to lift over 25lbs, as needed
- Ability to work with various products sold within the department
- Ability to work flexible hours, varying shifts, weekends and holidays, if necessary
- Valid driver’s license required
Experience and Qualifications:
- Minimum Grade 12; Vocational or technical training and/or Parts Management Technician certification is a definite asset; or a combination of education and experience
- Agricultural parts and machinery knowledge
- Experience working with business and software systems
- Farming background/experience is an asset
- 3 years’ experience within a Parts Department environment is preferred
- Forklift license is an asset