Location: North Austin / Tech Corridor Area
Shifts Available: 1st Shift and 2nd Shift
Type: Full-Time
Career Path: Infrastructure Operations | Data Center Support | Server Support | IT Operations
Veteran Hiring Initiative
This opportunity is being supported through a Veteran Hiring Initiative focused on connecting former military professionals and transitioning service members with long-term technical careers in the private sector. Candidates with military backgrounds in IT, communications, networking, electronics, cyber, operations centers, or technical maintenance are strongly encouraged to apply.
Qualified civilian candidates with relevant technical backgrounds are also welcome.
The employer name will be shared during an initial discussion with qualified candidates.
About the Opportunity
Join a global technology organization where uptime, reliability, and operational excellence matter every day. We are hiring Triage Technicians to support server hardware and infrastructure operations in a fast-paced enterprise environment. This role serves as the first point of contact for incoming technical issues involving servers, network-connected systems, and supporting infrastructure.
You will perform structured intake, basic troubleshooting, accurate documentation, and route incidents to the proper technical teams. This is an excellent opportunity for candidates seeking to build a career in infrastructure, systems support, server operations, or data center environments.
Why Veterans Often Excel in This Role
Military technical professionals are often trained to succeed in environments that require:
- Mission-critical uptime and responsiveness
- Structured troubleshooting processes
- Accurate documentation and handoff discipline
- Calm decision-making under pressure
- Shift-based operational support
- Team accountability and reliability
What You’ll Do
- Receive and manage incoming technical support requests related to servers and infrastructure
- Gather issue details using intake scripts, checklists, and troubleshooting workflows
- Perform basic first-level troubleshooting using documented runbooks
- Determine incident priority based on impact and urgency
- Escalate tickets to the correct support team (server, network, hardware, infrastructure)
- Maintain clear, accurate documentation in the ticketing system
- Monitor support queues and meet response-time targets
- Support continuity between 1st and 2nd shift operations
- Learn enterprise tools, systems, and support processes
- Help maintain a dependable technical operations environment
Ideal Backgrounds
Strong Military Fits Include:
Army: 17C, 25B, 25H, 25U, 25S, 94F
Air Force / Space Force: 1D7, former 3D0X2, 3D1X2
Navy: IT, ET
Marine Corps: 0671, 0631
If you supported networks, helpdesk operations, communications systems, hardware, operations centers, or secure technical environments, you may be a strong fit.
What You Bring
- High school diploma or equivalent
- Foundational understanding of IT systems, servers, hardware, networking, or technical troubleshooting
- Strong written and verbal communication skills
- Ability to follow structured processes and runbooks
- Attention to detail and documentation discipline
- Calm, professional approach in a fast-paced support environment
- Reliable, team-oriented mindset
- Ability to work assigned 1st or 2nd shift schedule
Preferred (Not Required)
- CompTIA ITF+, A+, Network+, Security+, or similar
- Helpdesk or ticketing system experience
- Military technical training
- Technical school, college coursework, or homelab experience
Career Growth Opportunities
Successful hires may grow into:
- Server Support Technician
- Data Center Technician
- NOC Analyst
- Systems Administrator
- Network Support Technician
- Infrastructure Operations Specialist
Additional Information
As part of this veteran-focused recruiting initiative, candidates who represent military service backgrounds may be asked during later stages of the process to provide a redacted DD214 or equivalent documentation solely to verify prior service and technical training credentials.
Apply Today
If you’re looking for a real technical career path—not just another helpdesk role—this is an opportunity to join a respected organization and build enterprise infrastructure experience in North Austin.