We are seeking a skilled individual to join our customer's team as a NetSuite Administrator/Analyst for Business Applications. Reporting to the Business Applications team, you will play a crucial role in our NetSuite team by contributing to ongoing data quality initiatives, addressing operational requests, and proactively identifying areas for improvement in downstream system integrations and custom configurations managed within the NetSuite platform. The end-to-end solution provided by our customer aids restaurants and hospitality businesses in recruiting and retaining top-notch employees, optimizing scheduling, enhancing forecasting, and automating processes related to human resource management and payroll compliance.

As the ideal candidate, you are passionate about understanding how systems function and how future changes may impact them. With strong business skills, you will be responsible for reviewing, analyzing, and implementing improvements to enhance system efficiency and data integrity. Your expertise in NetSuite's Cloud/SaaS-based business software systems (ERP) and experience in "owning the platform" for client support within the NetSuite environment make you adept at gathering and analyzing business and user needs, collaborating with key stakeholders to set those needs in motion.

Here's what you'll be doing:

- Creating documentation, including user stories, functional requirements, policies, procedures, workflows, and user guides.

- Performing functional configuration and maintenance for systems based on changing operational and business needs.

- Researching transactional issues, identifying root causes, and driving resolutions.

- Assisting all departments with data analysis and reporting needs.

- Maintaining proper system access for all roles.

- Supporting end user requests for new searches, reports, KPIs, and dashboards.

What you need to have:

- Strong functional knowledge of NetSuite.

- Experience providing client support within the NetSuite environment.

- Understanding of the NetSuite framework.

- "Get stuff done" attitude and a high sense of ownership of the NetSuite platform.

- Experience working within an application and data change management process.

- Experience working with Subscription Billing platforms; Zone Advanced Billing is highly desirable.

- Capable of maintaining existing NetSuite scripts in an administrative capacity.

- Four-year college degree in a relevant discipline (Accounting, MIS, IT business/computer science) or equivalent work experience.

- Minimum of 3 years of direct NetSuite experience.

- Excellent written and verbal communication skills with a strong customer focus.

- Meticulous attention to detail.

- Strong time management skills with the ability to juggle simultaneous projects and deadlines.

- NetSuite Foundations & ERP Certifications are desired.

- Willingness to work normal business hours in the US Central time zone.