Job Summary

Responsible for monitoring mining dashboards, network dashboards, weather, physical security, conducting energy curtailments, and implementing initial communications and analysis for all incidents.

Schedule

• Sunday to Tuesday, 7 pm - 7 am CST
• Every other Saturday, 7 pm - 7 am CST

Job Responsibilities

• Maintain the operations center at the HQ office in Austin, TX.
• Coordinate with site managers and power companies to ensure synergy between data centers and their respective grids.
• Monitor Minder summaries, operational and non-operational miners, miner temperatures, local weather, and hash rates at all data center sites.
• Provide first-line investigation, diagnosis, prioritization, and documentation of all operational incidents using Jira.
• Communicate all Jira incidents involving curtailment to the sev0, sev1, or sev2 distribution lists.
• Conduct economic, load, and temperature curtailments according to each site's SLA requirements.
• Monitor all network devices through Zabbix and assist site network resources in resolving alerts.
• Monitor, report, and document all physical security issues using Jira, unless otherwise specified by the Ops Center Manager or the Director of Security.
• Complete mandatory security software training and obtain certification.
• Assign unresolved operational incidents to higher-tier support for service restoration coordination.
• Coordinate with site managers, DCTs, and network resources on each operational incident’s status and actions, tracking through to resolution.
• Notify oncoming shift personnel of pending actions or upcoming events relevant to the operations center and the sites it supports.
• List handover action items in an email, with management carbon copied for the oncoming shift to complete.
• Monitor weather and site safety action plans at each site.
• Communicate any priority safety or security issues to site personnel to mitigate potential risks.
• Submit weekly and monthly documentation of problem areas for management review.

Qualifications Required

• At least 3 years of relevant experience in data center support.
• Strong IT troubleshooting skills in network, platform, and storage.
• Strong verbal and written communication skills.
• Experience with Confluence, Jira, Slack, and Zabbix.
• Basic knowledge of blockchain principles.
• Willingness to learn new technologies and applications.

Additional Qualifications(a plus)

• Understanding of ITIL service delivery concepts.
• Linux administration experience.
• Experience with coding languages such as Perl, Python, PHP, and JavaScript.
• Genetec software experience.
• Experience with wireless technologies, VPNs, Intrusion Prevention Systems (IPS), WAN Accelerators, and associated technologies.
• Certifications: Network+, ITIL Foundations, CCENT, Security+.