Salary Bracket: €35,000 - €42,000

WHAT'S THE JOB?

We’re partnering with a growing digital marketing and creative agency to find a Senior Client Relationship Manager who can build trusted client partnerships while ensuring projects are delivered on time, on budget, and to the highest standard.

This is a commercially focused role for someone who understands that exceptional client service is about more than keeping clients happy, it's about managing expectations, understanding business objectives, controlling budgets, and delivering measurable results.

You'll work closely with creative, digital, strategy, and performance marketing teams, acting as the bridge between clients and internal stakeholders to ensure every project delivers real value.

WHAT WILL YOU DO?

• Build and manage long-term relationships with a portfolio of key clients, acting as their trusted strategic advisor.
• Lead client meetings, presenting ideas, campaign performance, timelines, and project updates with confidence.
• Understand client business objectives and translate them into clear briefs for creative, digital, and performance teams.
• Manage project budgets, ensuring work is delivered profitably while maintaining exceptional quality.
• Monitor project scope, identify commercial opportunities, and manage change requests where required.
• Develop accurate project estimates, timelines, and resource plans alongside internal teams.
• Oversee the delivery of digital marketing, branding, creative, web, and campaign projects from briefing through to completion.
• Ensure projects are delivered on time, within budget, and in line with client expectations.
• Work closely with designers, developers, marketers, and content teams to ensure seamless project execution.
• Monitor campaign performance and present insights, recommendations, and opportunities for continued growth.
• Identify opportunities to grow existing accounts through upselling, cross-selling, and strategic partnerships.
• Continuously improve client experience, internal processes, and project delivery standards.

WHAT CAN YOU DO?

• Bring 5+ years' experience in client services, account management, or client relationship management within a creative, digital marketing, branding, or advertising agency.
• Demonstrate strong commercial awareness with experience managing project budgets, profitability, and client expectations.
• Confidently manage multiple projects, deadlines, and stakeholders simultaneously.
• Build trusted relationships with clients at all levels through excellent communication and consultancy skills.
• Understand digital marketing channels including social media, paid media, SEO, branding, content, and web development.
• Be comfortable discussing campaign performance, ROI, and marketing strategy with clients.
• Work collaboratively with multidisciplinary creative and technical teams.
• Stay highly organised with exceptional attention to detail and project management skills.
• Be proactive, solutions-focused, and confident making decisions in a fast-paced agency environment.
• Experience using project management platforms such as Asana, Monday.com, ClickUp, Jira, or similar is an advantage.