Duties: ● Coordinates office schedules, contacts customers regarding late arrivals for Team Leaders and Project Managers ● Works with collections in regard to collecting deductibles, progress payments and final payments, when needed ● Coordinates with other departments and office staff to complete projects, paperwork and keep the processes timely for each project ● Completes project tracking reporting, inclusive of all schedules, appointments and reports ● Maintains notes in PSA and job field files, as necessary ● Performs general administrative work as necessary, including preparing reports and correspondence, reviewing correspondence, copying and filing, preparing purchase orders, daily work orders and daily communication with the Team Leader and Project Manager about ongoing projects ● Assists the office staff, the production management staff and sales staff, as needed ● Provides quick and accurate responses to vendors, agents and clients 2/17/23 ● Completes, reviews and routes forms, applications and other paperwork ● Coordinate and communicate with insurance companies, agents and clients regarding the Team’s workflow from beginning to end ● Answers the phones, directs calls and assists clients ● Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation ● Applies all safety rules and regulations to work efforts and prevents work hazards ● Other duties as assigned Leadership Responsibilities: ● Create an inspiring team environment with an open communication culture. ● Set clear team goals. ● Delegate tasks and set deadlines. ● Oversee day-to-day operation. ● Monitor team performance and report on metrics. ● Motivate team members. ● Discover training needs and provide coaching. Requirements: ● Excellent time management skills. ● Excellent communication skills (written and verbal). ● Experience with crisis management. ● Ability to apply general mathematic skills. ● Professionalism. ● Knowledge of the restoration industry. ● Associate’s degree required, Bachelor's degree preferred.