Responsibilities:

• Oversee company processes relating to customers and take care of customer needs

• Monitor and follow up on all assigned jobs ensuring customer needs are met

• Keep Operations Manager, General Manager, or Owner updated on production, as appropriate

• Manage relationships with centers of influence (COIs)

• Resolve problems quickly as they arise

• Perform production work as needed

• Oversee scheduling of jobs, resources, and crews

• Manage job file documentation, job profitability, and efficiencies

• Train, manage, and recruit production personnel

• Create and/or review job scopes and ensure accuracy and clarity

• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

Qualifications:

• Effective written and oral communication

• Experience in cleaning/restoration preferred

• High school diploma/GED

• IICRC certifications preferred

• Ability to travel locally and out of state when necessary

• Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance

• Exposure to chemicals

• Walking and standing for long periods of time, driving, sitting, climbing,

• Ability to climb ladders and work at ceiling heights

• Ability to work in tight spaces (e.g., crawls spaces under buildings)

• Repetitive pushing/pulling/lifting/carrying objects