Role Summary

The Director of Specialty Services leads specialty service operations across a multi-state region. 

This role owns operational execution, documentation accuracy, and financial performance while 

ensuring strong coordination across departments and scalable systems.

Core Responsibilities

• Lead 24/7 specialty service operations across a multi-state region 

• Ensure all work is executed, documented, and billed accurately 

• Drive consistency in documentation, inventories, and job file quality 

• Oversee workflow and ensure strong coordination across departments 

• Enforce adherence to the TVR Playbook and disciplined use of KnowHow 

• Implement and improve systems for inventory management, tracking, and documentation 

accuracy 

• Partnering with HR to handle disciplinary or corrective action plans

• Build and develop a high-performing, accountable team 

• Own hiring, onboarding, training, and ongoing development programs 

• Conduct annual performance reviews and establish clear expectations 

• Own divisional P&L performance, including cost control and profitability 

• Review and approve job costs, invoices, and financial allocations 

• Drive initiatives that improve efficiency, documentation accuracy, and margin 

• Participate in annual planning and long-term strategic initiatives (3–4 years) 

• Ensure documentation supports billing, claims, and carrier expectations, reducing 

disputes 

• Maintain strong alignment with estimating, mitigation, reconstruction and accounting 

teams 

Qualifications

• 7+ years of restoration experience in contents, specialty services, or related operations 

• Managed a fast-paced, detail-driven environment 24/7 operation

• Attention to details with strong analytical and job auditing skills

• Strong understanding of documentation, billing, and operational workflows 

• Experience working across departments and managing complexity 

• Strong communication, problem-solving and system-thinking abilities

• IICRC certifications preferred (FSRT, OCT) in conjunction with OSHA guidelines

• Experience with DASH, Xactimate, ICAT or similar platforms