Role Summary

The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic 

region. This role owns operational execution, team performance, and financial results while 

ensuring consistent adherence to company standards, systems, and processes.

Core Responsibilities

• Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution 

across all markets 

• Ensure jobs are completed on time, on budget, and according to company standards 

• Drive scheduling discipline to maximize productivity, utilization, and response time 

• Oversee equipment inventory, readiness, and deployment across all locations 

• Lead operations during CAT events, storms, and high-volume periods

• Partnering with HR to handle disciplinary or corrective action plans

• Enforce adherence to the TVR Playbook and disciplined use of KnowHow 

• Identify operational inefficiencies and implement scalable process improvements 

• Build and develop a high-performing, accountable leadership team 

• Own hiring, onboarding, training, and ongoing development programs 

• Conduct performance annual reviews and establish clear expectations across all levels 

• Own divisional P&L performance, including revenue, cost control, and margin 

• Drive initiatives that improve efficiency, capacity, and profitability 

• Participate in annual planning and 3–4 year strategic initiatives 

• Ensure a high level of customer, carrier, and partner satisfaction through strong execution 

and communication 

• Maintain safe, compliant, and scalable operations across all markets

• Maintain strong alignment with all departments including accounting teams 

Qualifications

• 8+ years of restoration experience, with a focus in mitigation operations 

• Proven leadership managing teams and a multi-location region

• Experience owning or influencing P&L performance 

• Strong understanding of job costing, scheduling, and operational efficiency 

• Ability to lead in fast-paced, detail-driven 24/7 environment

• Attention to detail with strong analytical and job auditing skills

• Strong communication, problem-solving and decision-making abilities

• IICRC certifications preferred (WRT, ASD, AMRT) in conjunction with OSHA 

guidelines

• Experience with DASH, Xactimate, or similar platforms