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Vale Group, a nationwide specialized recruitment firm, has partnered with a company based in Hagerstown, MD, who is actively searching for an experienced Honda Service Manager to work onsite for an opportunity paying a base of $120,000+ plus a substantial performance-driven incentive plan, based on experience. This role offers a rare chance to stand up a brand-new Honda store's service operation from day one, shaping the team, the processes, and the customer experience that will define its success. The right leader brings a proven record of growing fixed ops profitability, developing technicians and advisors, and earning top-tier satisfaction scores.
Benefits of the Service Manager include: Excellent career growth opportunity as well as highly competitive benefits, featuring an employee stock ownership program, a retirement plan with employer contribution, full medical, dental, and vision coverage, paid time off and holidays, and Sundays off.
Requirements of the Service Manager:
● At least 5 years advancing through automotive fixed operations leadership, having held a Service Manager, Fixed Ops Manager, or comparable role
● Track record of running busy, high-volume dealership service departments successfully
● Deep command of fixed ops financial statements along with department-level KPIs
● Skilled at hiring, coaching, and keeping strong service talent
● History of raising technician productivity, growing labor revenue, boosting retention, and strengthening overall department margins
● Comfortable with dealership management software, ideally CDK, plus Microsoft Office
● Background with Honda or another import franchise strongly favored
● Steady work history reflecting sustained leadership success, and a valid driver's license with a clean record
Responsibilities of the Service Manager:
● Direct day-to-day service operations covering workflow, staffing levels, scheduling, output, and profit performance
● Hire, develop, mentor, and retain advisors, technicians, dispatchers, and support personnel
● Track and act on key measures such as RO count, labor gross, tech efficiency and proficiency, ELR, CSI, warranty results, and customer retention
● Collaborate with Parts, Sales, and store leadership to elevate total fixed ops results and the client experience
● Uphold OEM requirements, warranty guidelines, safety protocols, and internal policy
● Build repeatable processes and best practices that fuel sustained growth
● Resolve escalated customer matters while championing a service-first culture
● Prepare forecasts, control expenses, and hit department financial targets
● Support as needed
If this sounds like you or someone you know, click Apply or share the job today!
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