Responsibilities

Customer Service & Administrative Support

• Oversee administrative staff to ensure prompt, accurate, and professional responses to incoming emails and phone calls.

• Manage the administrative team to ensure projects and daily responsibilities are completed efficiently and effectively.

• Review and create documents to ensure established brand standards are maintained.

• Oversee electronic fund transfers and financial transactions as requested.

• Support managers, volunteers, and members with various administrative and database-related tasks.

• Monitor departmental budgets and reconcile invoices and expenditures.

• Coordinate and conduct office tours for visitors upon request.

• Complete additional projects and administrative responsibilities as needed.

Logistics & Events

• Plan and execute shipping logistics for regional and national events.

• Manage office equipment and maintain appropriate inventory of supplies.

• Serve as an onsite coordinator for staff events.

• Prepare materials and supplies for regional and national events.

• Monitor inventory at off-site storage facilities between events.

• Maintain shipping and mailing systems and software.

• Manage inventory of shipping supplies, office supplies, correspondence materials, and organizational materials.

• Support the Systems team with hardware inventory, including maintaining timely and accurate records for loaned equipment.

• Ensure appropriate office access procedures are followed for visitors and vendors.

• Coordinate office closure procedures as needed.

Education & Experience

• Bachelor’s degree required.

• At least 2 years of experience in an administrative office environment.

Technical Skills

• Strong data entry and data quality assurance skills.

• Proficiency with Microsoft Office 365 products.

• Ability and willingness to learn new software, systems, and procedures.



Qualifications & Requirements

• Demonstrated excellence in customer service.

• Strong computer skills, including experience with Microsoft Office 365, Adobe, and database systems.

• Experience managing teams and projects.

• Experience working with a membership-based or volunteer organization is a plus.

• Excellent written and verbal communication skills.

• Strong attention to detail and organizational skills.

• Excellent interpersonal skills with a positive, flexible attitude.

• Ability to cross-train and learn new database systems and procedures.

• Ability to lift up to 50 lbs.