Are you looking for a rewarding career opportunity that combines the convenience of a hybrid work model with the excitement of being a part of a dedicated Claims Team? Look no further! We are seeking enthusiastic individuals to join our team in a permanent role that offers a perfect blend of work-from-home and in-office.

The good things? 

They are a multi-award winning business, that really provide themselves on creating a fun and supporting environment.

They love having fun, the general office vibe is happy, full of good banter – they have regular team events and are always going all out celebrating wins!

What really differentiates them is that they love investing and growing their people – there is a huge focus on development, create individual development plans, supporting staff through additional studies and internal training.

Importantly, they have a huge focus on making sure everyone has a great work life balance and not working outside of business hours.

 Key Objectives:

• Deliver excellent service for all customers and suppliers, by providing timely and accurate responses over the phone and via e-mail.
• Analysing & resolving claims in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards. Maintain an active & effective diary system for all allocated claims
• Establish/Maintain relationships with a broad range and internal/external stakeholders, including brokers, service providers and insurers.
• Undertake & complete training opportunities & external courses provided by the company.
• Work effectively in the team environment, collaborating with peers and sharing knowledge & skills to achieve team goals and objectives.

Key Responsibilities:

• Be an integral part of the customer experience from the first notification of loss.
• Manage claim enquiries received via inbound/outbound calls and emails.
• Liaise with all relevant parties to provide regular updates on the progress of claims.
• Analyse claims in accordance with policy coverage to provide accurate indemnity decisions.
• Actively Identify and manage Complaints & Breaches per company processes/procedures, and within Code of Practice timeframes.
• Identify and escalate opportunities for continuous improvement in processes.

An Ideal Candidate will have:

• Experience within General Insurance Claims
• Knowledge of the General Insurance Code of Practice
• High level attention to detail, with the ability to prioritise & multi-task
• Proactive attitude and willingness to learn
• Great team player
• Ability to meet service levels and individual KPI’s
• Decision making skills and ability to problem solve
• Sound knowledge of Microsoft Office Suite

If this sounds like you, click apply :)

If you have any questions at all, send us an email hello@ethos360.com.au