Our Client is a leader in the homebuilding industry with a legacy of helping families realize their dream of homeownership. With decades of experience and operations in multiple markets across North America, their mission is to deliver exceptional homes and experiences to their customers.

Responsibilities

• Conduct homeowner orientations and follow-up service appointments.
• Coordinate and manage warranty work orders, including scheduling with vendors and subcontractors.
• Perform walk throughs with homeowners to address warranty concerns.
• Build positive relationships with homeowners by providing exceptional customer service.
• Take part in additional duties as required to support the team and customers.

Qualifications

• Previous experience in customer service or contractor management.
• Excellent verbal and written communication skills.
• Strong knowledge of various trades, including carpentry, drywall, and painting.
• Familiarity with tools, equipment, and power tools.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Valid driver’s license and access to reliable transportation.
• Physically capable of tasks such as lifting, walking, climbing, and manual labor.
• Flexibility to work across various locations within the division.

Preferred Skills and Experience

• A minimum of 2 years of experience in residential or commercial construction customer service, warranty services, or light repair work.
• Bachelor’s degree in Construction Management or a related field is a plus.
• Experience with scheduling software, such as BuildPro, is highly desirable.



Additional Notes

This role offers a dynamic work environment where hands-on expertise and customer satisfaction are top priorities. If you enjoy a mix of technical work and building relationships, this could be the perfect fit for you.