3+ Years Experience as Automotive Service Advisor

Fleet experience preferred

Automotive shop in Philadelphia, PA searching for an experience Automotive Service Advisor to join their team. Join a dynamic and growing automotive and fleet service company with a strong commitment to serving clients with excellence. We need a Service Advisor who will be instrumental in managing contracts with a keen eye on compliance, audit-readiness, and superior client service. We are looking for someone with the drive to step into a management role over time.

Position Overview:

This is more than a Service Advisor role; it's an opportunity to grow into a pivotal management position. Working closely with the company owner, this role will have direct mentorship to prepare you for leadership within our organization. Our goal is to develop you into a manager who will oversee service delivery and client satisfaction with an efficient and proactive approach.

Responsibilities:

• Act as the primary point of contact for high-profile fleet clients, ensuring exceptional service and meeting all contractual requirements.
• Ensure all auditable materials and compliance documentation are meticulously maintained and regularly submitted to the owner for review.
• Implement a “management-first” approach: actively anticipate client needs, organize service tasks, and oversee the entire team’s daily and weekly responsibilities.
• Provide clear, detailed direction and expectations to your team, ensuring accountability and timely task completion.
• Contribute to team development, coaching staff on best practices in service, communication, and efficiency.
• Sell services with integrity, focusing on building lasting client relationships rather than short-term gains.
• Monitor contract metrics and identify opportunities for improvement in processes, client communication, and audit compliance.

Qualifications:

• 3+ years in a Service Advisor role, ideally in a fleet or high-volume environment.
• Strong understanding of fleet management, compliance, and audit requirements.
• Pragmatic, detail-oriented, and proactive problem-solver with a management-first attitude.
• Demonstrated ability to mentor and delegate, maintaining accountability among team members.
• Excellent organizational skills, with a track record of effective multitasking in a fast-paced environment.

Ideal Candidate:

• You’re a natural leader with a passion for developing others and take a proactive approach to managing people and tasks.
• You’re highly detail-oriented, capable of maintaining high standards in compliance for high-stakes contracts.
• You’re growth-oriented, eager to develop into a management role that shapes the future of the company.
• You value honesty, integrity, and dedication, seeing this role as a long-term opportunity.

Benefits:

• Health
• PTO
• Retirement plan
• Tons of training opportunities and will pay for certifications and host onsite training and send to training!!
• Provide uniforms
• Lunch room