Reports to:                      Service Manager

Position Mission:            Maximize the effectiveness of the service teams through organization 

2024 Measurables:

1)    Implement and become an expert user of BuildOps software

2)    Gain a deep understanding of C-Sharpe and the Service Department’s role in serving others

3)    Timely and accurate performance of job functions

4)    Establish relationships within the service department and clients to create a long lasting impact

5)    Study and digest EOS and contribute to the implementation of its principles in Service Department

Role Competencies:

1)    Efficiency – Able to produce significant output with minimal wasted effort.

2)    Analytical skills – Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.

3)    Attention to detail – Does not let important details slip through the cracks or derail a project.

4)    High standards – Expects personal performance and team performance to be nothing short of the best.

5)    Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

Culture Competencies / CSC Core Values:

1)    Relationships – Focuses on long lasting value rather than short term gain. Straightforward communication in the best interest of others over what is comfortable.

2)    Effort – Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. Challenges oneself for the team’s success.

3)    Servant Hearted – Humble. Interested in the ideas of others. Team oriented. Putting others before yourself. Grateful.

4)    Trustworthy – Can be relied upon. Seeks truth and fairness. Does not cut corners. Does what is right. Speaks plainly and truthfully.

5)    Ownership – Accountable. Never looking to shift blame. Takes responsibility. Unwavering commitment. Focuses on solutions rather than problems.

6)    Results – Stands by facts not theories. Keenly interested in the outcome. Uses past results to improve future outcomes.

7)    Excellence – Desires to perform at a high level and to improve processes. Committed to personal and professional growth.

Job Functions Include:

1)    Administrative support for SRB and OBA Service Departments

2)    Be subject matter expert on our new service software: BuildOps

3)    Process Proposals

4)    Process Service Dept AP

5)    Accurate and timely job costing:

a.     Weekly time review & posting

b.     Materials / Inventory

c.     Credit card process

d.     Reconcile BuildOps to Quickbooks

6)    Process Billings

7)    Follow up on aged AR

8)    Book customer payments

9)    Customer surveys

10) Client support as needed

11) Internal Scorecard support

12) Participate in Service Dept meetings

13) Completion of Rocks

14) Other duties as assigned

Preferred Experience / Skills:

-       Quickbooks online

-       Service or construction industry

-       Software/tech experienced user

Service software experience