Support Engineer – Networking (Mid to Senior Level)

About the Job

We’re looking for highly skilled Support Engineers with deep networking expertise to join a fast-scaling team redefining enterprise networking.

This isn’t traditional support—you’ll be at the forefront of building, managing, and improving next-generation networks for some of the world’s most dynamic companies.

This hybrid role is based in San Francisco (Tuesday–Thursday in-office), with flexibility for exceptional candidates who are open to covering weekends or overnight shifts.

What’s in it for you?

• ₹1,700,000 – ₹4,200,000 base salary

• Equity participation in a rapidly growing company

• Hybrid work model (on-site Tue–Thu, remote flexibility for nights/weekends)

• Work with cutting-edge technologies: wireless, WAN/LAN, routing, DNS, security, APIs, Terraform, Ansible, and automation frameworks

• Direct influence on product innovation—your insights shape hardware, software, and operational improvements

• Opportunity to sharpen your skills across every layer of the networking stack

• Join a scaling team with significant growth opportunities

What you’ll be doing:

• Troubleshoot and resolve complex networking issues across all layers of the stack

• Manage and support enterprise-scale customer networks, primarily remotely

• Provide actionable feedback to product and engineering teams to improve platform performance

• Create and maintain clear documentation that improves resolution times and elevates team knowledge

• Drive improvements in internal processes and tools that benefit customers and engineers alike

• Act as the face of the platform for long-term customer relationships

What you’ll need:

• 3+ years of hands-on experience with routing, switching, and wireless technologies

• Strong ability to troubleshoot across layers 1–4

• Customer-facing technical experience in fast-paced environments

• Expertise across diverse network environments and technologies (WAN/LAN, DNS, security, routing protocols, WiFi)

• Programming/scripting familiarity (Python, Ansible, Terraform, or similar) for systems improvements

• Excellent communication skills—structured, clear, and customer-focused

• Ability to remain calm under pressure and thrive in ambiguity

Who you are:

• A “Swiss Army knife” of networking—adaptable, versatile, and technically deep

• Curious and analytical, with a passion for solving complex technical challenges

• Comfortable balancing customer support with engineering ownership

• A collaborative team player who builds trust with both teammates and clients

Ready to shape the future of networking?

This is your chance to step into a role where support is more than troubleshooting—it’s about solving the hardest challenges, influencing product evolution, and redefining enterprise connectivity.

👉 Apply now or email Jenn at Recruiter@CareDynamicsFL.com to take the next step in your networking career.