Job Title: Operations Director

Location: Bahrain

Operations Director required for well-established upscale patisserie concept. Part of a reputable hospitality and restaurant group. The owning company operates across multiple sectors

Overview:

We are seeking an experienced Operations Director to oversee the operations of two boutique patisserie stores, a catering business that handles weddings, celebrations, corporate events. The role will also oversee the central kitchen.

Key Responsibilities:

Operational Management:

• Ensure the smooth and efficient running of patisserie stores, catering services, and central kitchen operations.
• Total staff compliment 300
• Develop and implement strategies to meet business growth targets and sustain profitability.
• Oversee daily operations to maintain product quality, service standards, and overall efficiency.

Financial Management:

• Ensure financial targets are met concerning revenue, cost control, profit, and debtor management.
• Prepare financial reports and MIS as required.
• Devise systems for monitoring and reviewing operating costs in collaboration with the Finance Department.

Catering and Events Management:

• Manage catering services, ensuring adherence to company standards regarding product specifications, quality, timely delivery, and food hygiene.
• Maintain guest satisfaction and ensure that catering services meet customer expectations.

Quality Assurance & Health and Safety:

• Ensure compliance with local statutory and legal requirements for health, safety, fire licensing, and food handling.
• Implement and monitor HACCP standards, ensuring all staff follows set policies.
• Regularly assess and improve operational standards to align with customer needs.

Customer Relationship Management:

• Build healthy relationships with guests to ensure brand loyalty.
• Establish guest satisfaction surveys and implement improvements based on feedback.

Staff Management & Development:

• Lead, train, and mentor staff to maintain high service standards.
• Conduct regular performance evaluations and ensure optimal staffing levels.
• Promote career progression and encourage training programs in conjunction with HR.

Business Development:

• Assist in marketing campaigns and strategies to increase brand visibility and sales.
• Identify opportunities to expand the guest base and improve revenue.

Compliance & Reporting:

• Ensure the operations comply with all legal requirements.
• Provide regular reports and updates to senior management on operational performance.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in operations management within the hospitality, F&B, or luxury retail industry.
• Must have catering experience.
• Must have Middle East experience in a similar role.
• Strong communication skills in English, Arabic a plus
• Financial acumen and experience in budget management.
• Knowledge of food safety, quality controls, and HACCP standards.
• Ability to lead and supervise teams, cope under pressure, and adapt to a fast-paced environment.

Package :

• 2800 -3000 BHD Total package ( Basic+ Housing+ Transport = Total Package )
• Medical
• Joining ticket and annual vacation flight
• Family package includes flights and medical