Boutiques Manager - Bahrain

Well-established Luxury Patisserie Brand and Catering Company.

The Boutiques Manager oversees the day-to-day operations of 2 retail outlets in Bahrain

Job Responsibilities are, but not limited to, the following:

• Responsible for the décor and immaculate upkeep of boutiques.
• Ensures standardized operations throughout the outlet, including displays, menus, and uniforms.
• Must possess full product knowledge so as to undertake event bookings, and correspondence and provide correct quotations to customers.
• Organize, lead and motivate the Boutiques’ Service Teams.
• Completes boutiques’ operational requirements by scheduling and assigning employees to their duties and follows up on the results of the work undertaken.
• Oversees the day-to-day activities of the Lilou Artisan Patisserie Boutiques.
• Maintains boutiques’ staff by selecting, recruiting, orientating and training employees.
• Works to achieve yearly budgets.
• Identifies current future customer requirements.
• o Maintains a positive and professional relationship with all customers, especially VIP
• customers.
• Ensures the operating system is updated with all necessary information regarding the customers’ history: event history, menu items and menu items description.
• Ensures that all service personnel are knowledgeable regarding the products and services provided.
• Ensures that when dealing with customers, all staff provides a positive experience either in person or via the telephone, according to the prescribed etiquette of customer service.
• Conduct daily morning briefings, so as to discuss key points as required, eg a new product on offer.
• Ensures all staff are in the correct uniform, and are clean, neat and tidy.
• Ensure all staff follows the Health and Safety policies and procedures.
• Attends periodic back-of-house training to familiarize him/her with new products and services.
• Keeps abreast of the latest industry trends and developments and uses such information to drive the Boutique forward.
• Ensures the availability of products and services, by maintaining inventories and daily orders.
• Secures the Company’s reputation by following all products and service measurements.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains customer service satisfaction and standards by following-up on all comments and
• taking the necessary direct corrective action as appropriate.
• Maintains operations by initiating, coordinating, and enforcing all Company Policies and
• Procedures.
• Ensure all Human Resources administrative tasks are completed as required.
• Plans staff shifts and rotas.

Requirements:

• 7 years in high-end patisserie or chocolate boutique’s brands
• Must have managed at least 2 locations or multi-locations
• Middle East experience required
• Stable career path

Package:

• 1500-2200 BHD Total Cost to Company ( Basic+ Housing+Transport = Total Cost to Company)
• Medical
• Family package includes flights and medical