HiFyve is hiring a Corporate Customer Quality Manager based in the Charlotte metro!

Salary: $110k to $125K Annually + Bonus Opportunities

Schedule: M-F onsite + 50% travel to customer sites

Location: Fort Mill, SC (Relocation Assistance Available)

Job Duties and Responsibilities:

• Lead the Customer Experience and Quality function, ensuring alignment with organizational vision, strategy, and performance objectives.
• Develop and execute a scalable Customer Experience & Quality (CE&Q) framework, including near-term and long-range goals, KPIs, and maturity roadmaps.
• Own customer risk metrics and lead response efforts for field quality issues and escalations.
• Standardize and deploy RMA, root cause, and corrective action processes across sites, ensuring lessons learned are shared and replicated.
• Partner with internal stakeholders to improve response time, closure rates, and aging of customer quality actions.
• Analyze customer satisfaction, quality, and service data to identify trends and implement improvement opportunities.
• Collaborate with Sales and Engineering to capture voice of the customer insights and translate them into measurable improvements in customer experience.
• Partner with Safety, Engineering, Manufacturing, and Commercial teams to ensure product quality, compliance, and safe design.
• Manage budget targets and reporting related to external failure cost of quality.
• Participate in continuous improvement forums, benchmarking events, and quality summits.
• Perform additional duties as assigned in support of continuous improvement and quality objectives.
• Travel up to approximately 50% based on customer and business needs.

Requirements:

• Ability to travel to Washington State extensively during the first 90 days of employment for onboarding
• Minimum of 7 years’ experience working in a Quality or Customer-Facing organization.  
• Minimum of 5 years’ experience in a Quality Management or Project Management role; managing large-scale, x-functional projects.
• Bachelor’s degree in Engineering or equivalent work experience.
• Experience with field failures/complaints required.
• Must be a Certified Quality Engineer (CQE).
• Familiarity with utility customers and third-party audits, including:
• Factory audits
• IPM audits
• Physical inspections
• Lean Six Sigma Green Belt or Black Belt preferred; alternatively, certification as a Lean Master or Lean Expert is also acceptable.

If Interested, Apply today!