Spirehouse are currently supporting a West Midlands-based Housing Association in need of a Customer Service Officer.
The Opportunity:
My client in the West Midlands is seeking an experienced Customer Service Officer on a permanent basis. You will be part of a team responsible for providing a high quality, professional and efficient customer service to customers including residents, providers and other stakeholders
The successful candidate will:
- Provide a high quality, professional and efficient customer service by telephone and other communication channels including email, chat function and in person
- Provide initial assistance and advice to customers regarding a range of queries, including
- New resident enquiries, ASB complaints, Safeguarding issues & Repairs enquiries
- Accurately record all customer interactions on the system
- Undertake customer satisfaction surveys on a range of services and capture resident insight data to inform service improvements
- Use resident insight and feedback to provide a tailored services
- Provide excellent administrative support to the Resident Services Team
- Liaise with internal customers as required to ensure customer services are delivered in a customer focused and timely manner
- Contribute to continuous improvement using new technologies, best practice and customer insight
- Comply with GDPR requirements and other polices on maintaining personal information and client confidentiality
- Comply with Health and Safety policies and procedures at all times
Further information:
- Interviews to commence ASAP
- Permanent Position
- £24,150 - £28,350
- Full-time working pattern – 37.5 hours
- Hybrid (2 days in the office required)
Requirements:
- Must have similar strong customer service experience within a Social Housing / Charity or Local Government setting
Please apply for this role online or contact Kim Parsons at Avalon for a confidential discussion.
Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.