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Customer Service Officer
Birmingham, ENG
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Spirehouse are currently supporting a West Midlands-based Housing Association in need of a Customer Service Officer.  


The Opportunity:

My client in the West Midlands is seeking an experienced Customer Service Officer on a permanent basis. You will be part of a team responsible for providing a high quality, professional and efficient customer service to customers including residents, providers and other stakeholders 


The successful candidate will:

  • Provide a high quality, professional and efficient customer service by telephone and other communication channels including email, chat function and in person
  • Provide initial assistance and advice to customers regarding a range of queries, including 
  • New resident enquiries, ASB complaints, Safeguarding issues & Repairs enquiries
  • Accurately record all customer interactions on the system
  • Undertake customer satisfaction surveys on a range of services and capture resident insight data to inform service improvements
  • Use resident insight and feedback to provide a tailored services
  • Provide excellent administrative support to the Resident Services Team
  • Liaise with internal customers as required to ensure customer services are delivered in a customer focused and timely manner
  • Contribute to continuous improvement using new technologies, best practice and customer insight
  • Comply with GDPR requirements and other polices on maintaining personal information and client confidentiality
  • Comply with Health and Safety policies and procedures at all times


Further information:

  • Interviews to commence ASAP
  • Permanent Position
  • £24,150 - £28,350
  • Full-time working pattern – 37.5 hours
  • Hybrid (2 days in the office required)


Requirements:

  • Must have similar strong customer service experience within a Social Housing / Charity or Local Government setting 


Please apply for this role online or contact Kim Parsons at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.


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