HR Case Management Coordinator

Contract: 12 months

Salary: £31,326 - £35,608 per annum + 2.5% supplement

Hybrid

Responsible to: HR Case Manager

Essential: HR administration experience and strong organisational skills

Location: Central Cambridge

An exciting opportunity has arisen for an experienced HR administrator to join the Human Resources Division as an HR Case Management Coordinator within the University of Cambridge.

This role provides an excellent opportunity to develop specialist experience within employee relations and case management, supporting HR Case Managers with complex and sensitive matters including disciplinaries, grievances and employment tribunals.

The Opportunity

You will provide comprehensive coordination and administrative support across a range of sensitive HR cases, working closely with HR Case Managers and colleagues across the University.

The role will involve preparing correspondence and documentation, maintaining accurate case records, organising meetings, taking minutes, coordinating training and supporting SAR and FOI requests. You will also provide clear and accurate information to managers, employees and Trade Union representatives, escalating complex matters to HR Case Managers where appropriate.

This is an excellent opportunity for an HR professional looking to broaden their experience in employee relations, employment law and HR case management, while developing the specialist knowledge and skills required for potential future progression into HR Case Management roles.

You will also support the promotion and administration of the University’s HR Mediation Service, contribute to continuous improvement across case management processes and build strong relationships with stakeholders at all levels.

Requirements

• Relevant HR administrative experience, including experience using Outlook, Word and Excel
• Experience dealing with general HR queries
• Excellent interpersonal and communication skills
• Strong organisational skills, with the ability to prioritise and manage multiple deadlines
• First-class attention to detail and accuracy
• Ability to work independently and as part of a team
• Experience taking accurate notes or minutes at meetings
• Experience coordinating meetings and maintaining databases
• Ability to handle confidential and sensitive information with discretion, integrity and diplomacy
• Strong problem-solving skills and the ability to identify and propose solutions
• Resilience and the ability to work effectively under pressure
• Good general education to A Level/NVQ Level 3 standard or equivalent experience

Desirable

• Associate CIPD membership or commitment to studying towards relevant CIPD membership
• Knowledge of relevant HR policies, procedures and systems
• Experience within an employee relations or case management environment
• Knowledge of employment law and HR best practice
• Experience collecting, analysing and interpreting data

Key Competencies

• Commitment to equality, diversity and inclusion
• Strong achievement and results focus
• Excellent communication and interpersonal skills
• Ability to support innovation and continuous improvement
• Effective negotiation and influencing skills
• Strong relationship-building capabilities
• Ability to work collaboratively and build positive stakeholder relationships
• Strategic awareness and ability to contribute to wider HR objectives

Benefits

• 36 days annual leave, inclusive of public holidays
• Excellent pension – automatic enrolment into the University’s Contributory Pension Scheme
• Additional 2.5% salary supplement
• Hybrid and flexible working opportunities
• Financial, travel, health and wellbeing benefits
• Extensive learning and professional development opportunities
• Access to LinkedIn Learning and University development programmes
• Family-friendly policies and childcare support
• Relocation and accommodation support, subject to eligibility
• Opportunities to develop specialist experience within a world-leading university

How to Apply

Please apply by sending your CV to Abbie Carr at Spirehouse Recruitment for a confidential discussion.

Spirehouse Recruitment is an equal opportunities employer and promotes a diverse and inclusive recruitment process.