PLM/Windchill Solution Architect

Department: Business Development

Reports To: Support Department Manager

Location: Phoenix, AZ & Remote

Company: Confidential

Role Summary

Seeking a PLM Solution Architect to design, deploy, and support high-quality implementations of the PTC Windchill suite. This role focuses on translating complex customer requirements into scalable PLM solutions that improve business processes, enable collaboration, and integrate with ERP/MRP systems.

The PLM Solution Architect plays a critical role across pre-sales and delivery, partnering with sales, project management, and services to ensure solutions are technically sound, well-scoped, and successfully adopted by customers.

Key Responsibilities

Solution Design & Delivery

• Design and implement PDM, PLM, Change Management, and data migration solutions using PTC Windchill
• Analyze customer requirements and translate them into functional and technical solution designs
• Produce technical specifications for configurations, customizations, and integrations
• Execute installations, upgrades, and enterprise implementations
• Support advanced troubleshooting and complex technical challenges

Customer Engagement & Process Consulting

• Lead blueprinting and process-mapping workshops for PLM, Change Management, and migrations
• Develop user stories, functional requirements, and technical requirements
• Provide best-practice guidance for training, UAT, documentation, and deployment
• Lead and facilitate user training and user acceptance testing

Pre-Sales & Business Development Support

• Participate in pre-sales activities including demos, solution walkthroughs, and technical discussions
• Contribute to statements of work (SOWs), scope definition, assumptions, and risk identification
• Identify expansion opportunities within existing customer accounts during service delivery

Project & Team Collaboration

• Work closely with project managers to ensure scope alignment and change control
• Monitor task progress, identify risks, and propose mitigation strategies
• Mentor and collaborate with services team members on solution design and delivery
• Document and escalate project issues as needed

Position Requirements

• Bachelor’s degree in Engineering, Information Systems, Computer Science, or related technical field (preferred)
• Minimum 5 years of experience as a PLM consultant
• 3–5 years of hands-on PTC Windchill implementation experience
• Proven experience architecting PLM and Change Management solutions
• Experience with CAD PDM and PLM platforms
• Strong Microsoft Excel and PowerPoint skills
• Ability to operate effectively in a fast-paced, multi-project environment
• Strong communication, analytical, and problem-solving skills
• Professional demeanor with customer-facing experience
• Willingness to travel up to 50% overnight
• U.S. Citizenship (required to support ITAR customers)
• Valid passport and ability to travel within the U.S., Canada, and Mexico

As part of continued growth planned for 2026, this newly created role provides an opportunity to step into a highly visible position supporting solution architecture and pre-sales efforts. The individual in this role will have meaningful influence on how solutions are designed and how customers are supported from early engagement through delivery.