We’re looking for an experienced and motivated Operational Excellence Specialist to support both clinical care and organizational growth. In this unique dual-role, you’ll divide your time between treating patients in a clinic and leading operational technology initiatives and new team integrations for Physical Therapists, PTAs, and OTs across our organization.

You'll serve as a technology thought leader, driving EMR optimization & enhancement and continuously analyzing processes to identify opportunities for efficiency through automation. Additionally, you’ll support integrations, data development, and new teammate onboarding. This is a great opportunity for a licensed Physical Therapist who is passionate about both patient care and improving the teammate experience through the advancement of available technology. This can be a remote position within our geographic footprint.

Essential Functions

• Owns the setup, maintenance, and deactivation of users, locations, etc. in EMR, BI, and HEP platforms
• Monitors and responds to support tickets related to operational technologies and general operations needs
• Provides high-quality patient care that aligns with core values and ensures an exceptional patient experience
• Collaborates with the clinic-based team to gather feedback on EMR functionality and opportunities for day-to-day workflow enhancements
• Continuously analyzes operational technology platforms to recommend and implement improvements in workflow, data management, and system performance for clinical, administrative, and resource center users
• Develops and maintains current training materials for operational technologies
• Tests software updates and resolve technical issues prior to live implementation
• Develops and adjusts integration training plans based on the unique circumstances of each deal
• Provides an excellent clinician training experience and onsite support during go-live implementation

Requirements

1. Must have a physical therapy degree and active physical therapy license

2. This role requires frequent travel including multiple overnight stays across the northern and eastern regions of the country. Candidates must be able to meet the travel requirements of the role, with or without reasonable accommodation.

3. Must have experience onboarding and training

4. Experience using electronic medical records systems required. Experience with Raintree is beneficial

5. Experience with MS Office Suite required (Outlook, Word, Excel, PowerPoint)

Preferred Qualifications

1. Outstanding interpersonal and communication (oral and written) skills, with the ability to concisely explain complex processes and address related questions.

2. Strong analytical, organizational, and interpersonal skills.

3. Ability to work independently and collaboratively in a team environment, demonstrating initiative when needed.

4. Proficient in processing and synthesizing complex information, creating presentations, and adjusting language for various audiences.

5. Ability to investigate issues, gather feedback, build consensus, and respectfully navigate differing opinions.

6. Commitment to maintaining strict confidentiality of employee, patient, and company information.

7. Strong multitasking and problem-solving skills in a fast-paced environment while maintaining positive interdepartmental relationships.

Cypress Health Partners is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.