Web Systems Analyst (Remote)

Location: Remote

Pay Rate: $40–$45/hr ( Weekly pay + Medical Benefits)

Duration: 12 months contract ( Great potential for extension)

Schedule: Full-time M-F ( attend meetings as needed globally; Europe, Brazil, Ireland etc)

*Top 4 Must-Have’s Below*

1. Web Analytics Platform Administration: Hands-on experience using, administering, or managing web analytics platforms such as Mixpanel, Amplitude, Google Analytics 4 (GA4), or similar tools.
2. Data Tracking & Analytics Integrations: Strong understanding of data tracking, event tracking, data collection, and how tracking data flows into analytics platforms and integrates with other systems.
3. Metrics & Data Governance: Experience maintaining consistent metric definitions, dimensions, data accuracy, and documentation.
4. Independent Troubleshooting & Problem-Solving: Ability to investigate analytics discrepancies, trace where metrics and data originate, identify the source of issues, and support internal stakeholders without significant hand-holding.

Our client is a leading global technology company providing a modern database and data platform that helps organizations build, scale, and run innovative applications. Its platform supports cloud, AI, real-time analytics, and other modern workloads, and is used by more than 67,000 customers worldwide.

About the Role

Our client is seeking a Web Systems Analyst to support the operational excellence of its Marketing organization. This contractor will play a key role in administering, maintaining, and improving the company's web analytics systems and infrastructure, helping make analytics data accessible, reliable, and easy for internal teams to use. Working cross-functionally with Marketing, Product, and Analytics teams, this person will oversee analytics platforms, support system configurations and integrations, maintain consistent metrics and data definitions, and troubleshoot issues related to data collection and reporting. The ideal candidate is a self-sufficient problem solver who can quickly understand business needs, investigate issues independently, and support users with varying levels of technical knowledge. A strong understanding of data tracking and how information flows into analytics platforms is important. Experience with Mixpanel is preferred, but candidates with comparable web analytics platforms such as Amplitude or Google Analytics 4 (GA4) are encouraged to apply.

Key Responsibilities

• Analytics Platform Administration: Manage and maintain web analytics platforms, including system configurations, settings, metrics, dimensions, and user support.
• Data Tracking & Analytics Integrations: Understand and support how data is collected, tracked, and transferred into analytics platforms. Help investigate tracking issues and ensure data collection meets business requirements.
• Metrics & Data Governance: Maintain standardized definitions for metrics and dimensions, helping establish reliable sources of truth for marketing and top-of-funnel (TOFU) data.
• Troubleshooting & Technical Support: Investigate reporting discrepancies, identify where metrics and data originate, troubleshoot platform issues, and serve as a primary point of contact for internal users.
• Cross-Functional Collaboration: Partner with Marketing, Product, and Analytics teams to understand reporting requirements and ensure analytics systems support business needs.
• Documentation & Maintenance: Document system configurations, integrations, tracking sources, and processes. Proactively coordinate system maintenance and monitor analytics infrastructure.
• Continuous Improvement: Identify opportunities to improve analytics workflows, platform usability, data reliability, and self-service reporting.

Required Qualifications

• Approximately 4–8 years of experience in web analytics, digital analytics, product analytics, or a related analytical systems role.
• Hands-on experience using and managing web analytics platforms such as Mixpanel, Amplitude, Google Analytics 4 (GA4), or similar tools.
• Strong understanding of data tracking, event tracking, data collection, and analytics integrations, including how tracking data flows into analytics platforms.
• Experience investigating data discrepancies, tracing the source of metrics, and troubleshooting analytics or reporting issues.
• Metrics & Data Governance - Experience maintaining consistent metric definitions, dimensions, data accuracy, and documentation.
• Ability to understand business requirements and translate them into practical analytics solutions.
• Independent Troubleshooting/Problem-Solving: Experience investigate analytics discrepancies, trace where metrics and data originate, identify the source of issues, and support internal stakeholders without significant hand-holding.
• Must be able to accommodate meeting times with U.S. and European teams.( Brazil, Ireland, India)
• Experience to work independently in a remote environment, learn new systems quickly, and manage competing requests.
• Self-Sufficient & Resourceful: Can independently investigate problems, research solutions, and learn new platforms without relying on constant guidance.
• Analytical Thinking: Understands the underlying issue behind a request rather than simply responding to what a user initially asks for.
• Stakeholder Awareness: Experience to quickly interpret stakeholder needs, understand the actual problem to be solved, and identify the appropriate analytics solution.
• Communication: Prior experience supporting a variety of internal users, including both technical and nontechnical stakeholders.



Bonus Qualifications

• Direct experience with Mixpanel administration and configuration.
• Familiarity with tracking scripts and frameworks, such as Segment, Google Tag Manager (GTM), or similar tools.
• Basic SQL knowledge and familiarity with querying or validating analytics data.
• Exposure to ETL processes, data pipelines, and analytics infrastructure.
• Experience working with Marketing, Product Analytics, or Business Intelligence teams.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.