Customer Service Representative

Haslet, TX

Pay Rate: $21-$22/hr

Start ASAP!

Contract to Hire

Schedule:

Late Shift M-F 12-9pm CT

Training Schedule: Onsite M-F from 8:00am to 5:00pm Central Time

Weekly Pay and Benefits!

Job Overview:

Our retail/manufacturing client is actively looking for a dynamic, experienced representative who takes pride in their work and leaves an excellent first impression of the organization. This representative will be assisting with front desk coverage as well as being responsible for providing customer service assistance to internal and external customers via email/tickets.

Responsibilities:

• Receiving and directing all corporate incoming calls
• Providing general assistance to callers by directing to the appropriate customer service representative or a member of the sales force
• Greeting visitors and all incoming contacts
• Providing general assistance to multiple departments for special projects as needed
• Taking orders and answer questions relating to stock availability
• Assisting consumers with processing product returns and repairs
• Order tracking
• Pricing
• Maintaining accurate product knowledge in order to answer customer inquires
• Special projects as assigned
• Assisting in responding to emails and tickets from the website inquiries

Requirements:

• Excellent verbal and written communication skills
• Professional and friendly demeanor
• Highly customer service oriented
• Great attention to detail
• Able to maintain composure during busy and/or stressful periods
• Reliable, resourceful, and punctual
• Computer savvy
• Excel and SAP experience is a plus

TCW Global is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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