Title: Business Solutions Architect

Category: Full-Time

Status: Exempt, Salary

Salary: $82.7K to $107.1K annually, DOE

Reports to: Director of Apollo

Location: Onsite at TCWGlobal Corporate Office (San Diego, CA)

Start Date: ASAP

Position Summary:

Get ready for a life-changing work experience! Welcome to TCWGlobal, the place where hard work meets endless fun. Not only are we the reigning champion of the "Best Place to Work in San Diego" for a several years, but we've also claimed the title of "Best Place to Work in Southern California"! That's right, we're on a roll and always raising the bar.

TCWGlobal is a business services company, supporting companies with their human resource needs. Apollo is our department dedicated to making our work more efficient and effective – finding ways to leverage data and technology so we can work smarter, not harder. Our passion is to make the lives of our coworkers and customers easier, so we can achieve our goals faster. So if you're ready to join a team of unstoppable go-getters, a company culture that encourages growth, and a company that truly cares about its employees and the world, then TCWGlobal is the place for you!

An important part of TCWGlobal’s unique culture is our V.I.B.E.S. (Volunteerism, Investment, Belonging, Equity, and Social Responsbility) program and commitment to community and philanthropy. As a result, we give every team member two paid volunteer days and match all of our employee’s charitable contributions dollar for dollar (up to $5,000 a year). We're not just building a business here, we're building a better future.

TCWGlobal’s Apollo team is looking for a Business Solutions Architect who thrives at the intersection of business strategy, technology, and automation. This role is for someone who can think like a strategist, build like an engineer, and act like a connector across people and platforms.

Key Responsibilities:

• Translate business challenges into scalable technical solutions using automation platforms, data tools, custom development, and AI applications.
• Architect end-to-end process improvements that drive efficiency, accuracy, and measurable business impact.
• Build and manage workflows using Microsoft Power Automate, Zapier, and other workflow automation platforms.
• Explore and implement AI-driven and agentic AI applications to streamline operations, improve customer experience, and enable predictive analytics.
• Collaborate with stakeholders as needed to gather requirements, validate needs and solution proposals, and ensure developing and executed solutions are meeting expectations
• Measure results of implemented solutions and continuously iterate for performance gains.
• Consistently stay up to date on new tools, features, and functionality, specifically regarding Microsoft products and AI.

Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or related field preferred.
• 3+ years of experience in business systems, process automation, or solution architecture.
• Hands-on experience with Microsoft Power Automate and workflow tools like Zapier or Make
• Proficiency in SQL and Python for solution design and integration; familiarity with other scripting languages a plus.
• Experience with APIs, integrations, and cloud environments (Azure, AWS, or GCP).
• CRM experience (Salesforce, HubSpot, or equivalent) strongly preferred.
• Familiarity with AI/ML platforms and interest in agentic AI applications.
• Excellent communicator—able to bridge the gap between technical complexity and business clarity.

Salary & Benefits:

This position offers full-time benefits, including a comprehensive benefits package. Salary will be commensurate with education and experience.

Additional compensation may be earned by exceeding sales and service goals.

Application Information:

Visit https://www.tcwglobal.com/join-the-family to learn more about our amazing team!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief or sexual orientation. 

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