IT Systems Engineer- Endpoint & Identity

Onsite, San Jose, CA

W2 Contract, 6+ Months

$55-70/hr + Benefits

We are looking for an IT Systems Engineer to join our team. This person own US-timezone support for employee devices, identity/access, and deployments—especially Microsoft Intune for Windows and Macs, Active Directory/Entra ID, SSO/MFA, Zoom administration, and hardware purchasing and lifecycle management. They’ll also provide onsite support at the Milpitas facility and coordinate with IT teams in Europe and Ukraine for around-the-clock incident continuity.

What You'll Do

•       Administer and troubleshoot Microsoft Intune for macOS and Windows device management, including enrollment, compliance policies

•       Manage user identity and access (SSO, MFA, provisioning, security groups) and Active Directory (on-prem and Entra ID hybrid environments)

•       Administer Conf call solution for the organization (licensing, meeting/webinar settings, room systems, Scheduler)

•       Manage hardware procurement and deployment through the PC HW vendor portal : quote tracking, order status, warranty, and asset lifecycle

•       Provide on-site technical support at our Milpitas JIT facility, including hands-on hardware troubleshooting and deployment

•       Act as the primary US-timezone escalation point for IT incidents, coordinating with our EMEA and Kyiv-based teams for handoff and continuity

•       Support onboarding/offboarding processes, ensuring devices are properly enrolled, secured, and compliant before being handed to end users

•       Document recurring issues and contribute to internal knowledge base / runbooks

What You Bring

Required

•       5+ years in an IT systems administration or endpoint engineering role

•       Hands-on experience with Microsoft Intune (device enrollment, compliance, configuration profiles)

•       Working knowledge of IDP administration (SSO, MFA, provisioning)

•       Solid understanding of Active Directory   

•       Experience administering Zoom at an organizational level

•       Familiarity with the HW PC / Mac purchase (quotes, orders, warranty/asset management) and hardware deployment processes

•       Comfortable working independently across time zones with a distributed, international team

•       Based in San Jose / California

Nice to Have

•       Experience with endpoint security tools (e.g., Cortex XDR, OpenText backup/DLP agents)

•       Basic PowerShell or Microsoft Graph API scripting for automation

•       Apple Business Manager (ABM) device enrollment experience

•       ITIL or similar service management framework familiarity

•       Prior experience supporting a company through M&A, divestiture, or multi-entity IT environments

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.