Help Desk Representative
Monday- Friday 9pm-6am
Mandatory 6 week training in Long Beach Mon-Fri 8am-5pm
$23/hr + Benefits. Weekly Pay!
Join our team as a Technical Support Representative, where you'll support both internal and external customers with technical inquiries. This is a service-focused, non-technical role, perfect for individuals with experience in call centers or helpdesk environments who are passionate about delivering exceptional customer service.
This is a temp-to-hire opportunity with strong potential to transition into a permanent, full-time position based on performance and business needs.
The position is remote, based out of Long Beach, CA, and includes required in-office training. This is a full-time, overnight role, scheduled Monday–Friday, 9:00 PM to 6:00 AM.
Primary Responsibilities
• Produce timely, accurate, and detailed service reports.
• Take appropriate action on daily reports and provide prompt status updates.
• Offer minor troubleshooting support and escalate technical issues to the proper teams when necessary.
• Maintain meticulous records and technical support logs while following established company procedures, including strategic problem solving.
• Interact with and provide support to stakeholders across the globe.
• Handle inbound inquiries via phone, email, and instant messaging and route them to the appropriate support groups.
• Deliver expedited support for prioritized cases.
• Generate Return Material Authorizations (RMAs) and track them until returned in-house.
• Coordinate inbound and outbound transportation for repaired equipment and arrange collection of loaned devices when needed.
Required
• High school diploma or GED
• 1 year of experience in a call center, help desk, or technical support environment
• Strong customer experience focus
• Exceptional attention to detail
• Excellent oral and written communication skills
• Ability to work both independently and as part of a team
• Background in data entry, contact center, or helpdesk
• Basic to intermediate skills in Excel and Smartsheet
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.