Customer Engagement Specialist – Project Management (Remote)

Remote ( Must work PST)

$32hr (Weekly pay + benefits)

12 month contract (Excellent potential for extension)

Full-time M-F 8am-5pm PST

**Please note: This role requires experience working for a Tech/SaaS industry supporting projects, administrative tasks and operations within the customer engagement teams.

Our client has created the best place to share code with friends, co-workers, classmates, and complete strangers. Over 31 million people use their platform to build amazing things together across 97+ million repositories. They are one of the leading hosting service sites for software developers around the world. The mission of the company Docs team is to guide everyone who uses their platform to confidently meet their goals. You will play a key role in managing consistent, standardized processes and communications and day-to-day operations for the programs that are managed by the Customer Engagement function in order to support revenue growth for the organization. Candidates for the role love to be a part of a team, taking action to improve workflows and sharing in our commitment to delivering high-quality, high-value experiences to our customers and community—both externally and internally. This person is naturally collaborative, with a penchant for problem solving and leading with empathy. Resourceful, organized and detail oriented, this candidate is someone who knows how to work with a sense of urgency. This person is excellent at tracking follow-ups, documenting repeatable processes, identifying opportunities to improve workflows, and appreciates opportunities to build great relationships with their colleagues!

What excites you:

• Manage day-to-day operations that support the CAB and EBC programs through consistent, timely, and organized communications and project management.
• Own the management of our CAB and EBC swag inventory, ordering, and ideation of new items
• Admin for engagement onsite logistics including catering, room reservations, executive scheduling, collaboration with Workplace and IT departments, etc.
• Daily to weekly data entry projects
• Collaborate internally and with counterparts to drive alignment and process improvements.
• Secure EBC speaker resources for virtual requests, small-medium business accounts and engagements.
• Support the planning and execution of quarterly CAB meetings, including the work back schedule, prep materials, member surveys, follow ups, etc
• Collaborate with CE team members to devise ways of improving the customer experience and consistency across the CAB and EBC programs
• Work cross-functionally to develop and maintain program content

What excites us:

• 2-8 yrs experience in Administrative, Customer Engagement, Operations and Project Management
• Experience supporting projects, administrative tasks and operations within Customer engagement teams.
• Prior experience to support administrative project duties for engagement onsite logistics including catering, room reservations, executive scheduling, collaboration with Workplace and IT departments, etc.
• Requires experience working in a strategic role within a fast- paced Tech/SaaS industry
• Prior experience working for a larger/global company
• Requires experience with navigating virtual complex project boards and heavy management of project calendars
• Must be tech savvy and prior experience with ramping up in new technology; prior experience in managing different systems simultaneously.
• Knowledge or experience using Salesforce or similar CRM.
• Experience with using GitHub and PowerBi is a plus
• Must have a history of getting things done in complex environments; requires an organized and very detail-oriented individual.
• Experience in tracking, ordering swag and managing swag inventory
• Prior experience in recommending process improvements; ability to have confidence in making suggestion; identify risks and blockers and proposing solutions
• Comfortable with daily or weekly projects entering data in the system.
• Experience or similar to support planning and execution of quarterly meetings, including the work back schedule, prep materials, member surveys, follow ups, etc
• Must have strong collaborating skills across multiple remote internal teams and departments and building effective relationships.
• Previous experience working closely with sales, marketing, events, and/or customers.

Please send your resume. Thank you!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.