Customer Success Manager

Payrate: £4,583 GBP/Month

Location: London, UK (Hybrid or Remote Flexibility)

Start Date: November 1, 2025

Assignment Length: Through May 2026 (On Assignment through May 2026)

About the Opportunity

Join a high-growth SaaS organization at the forefront of digital analytics and customer insights. We’re seeking a Customer Success Manager who thrives on data-driven problem-solving, relationship-building, and ensuring customers achieve maximum value from their technology investments. In this role, you’ll manage a portfolio of strategic accounts across EMEA, partnering with internal teams to retain, grow, and delight a diverse set of customers.

What You’ll Do

• Become an expert on our product suite and how customers leverage analytics to drive success.
• Monitor customer health data to identify trends and churn risks within a sub-£100K portfolio.
• Serve as a First Response Advocate for at-risk accounts — diagnosing challenges, aligning internal resources, and driving resolution plans.
• Collaborate with cross-functional teams (Sales, Product, Operations) to deliver exceptional customer experiences and retention outcomes.
• Track and measure intervention effectiveness to continually improve renewal and growth strategies.

What Makes You a Great Fit

• Analytical mindset — you use data to guide decisions and uncover opportunities.
• Strong organizational skills — you can prioritize effectively across a high-volume customer base.
• Collaborative communicator — you partner well with peers, leaders, and clients alike.
• Curious and growth-oriented — you love learning new products and helping others see their value.
• Adaptable problem solver — you approach challenges with creativity and optimism.

Preferred Qualifications

• 3+ years of experience in Customer Success within a SaaS environment.
• Experience managing large customer portfolios and collaborating cross-functionally.
• Familiarity with Salesforce and Gainsight (or equivalent customer management tools).
• Comfort working in a fast-paced, evolving environment where initiative and ownership are valued.
• A customer-centric mindset and strong communication skills — written and verbal.



TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.