Account Manager- Post Sales (B2B/Saas Renewals)
Location: Canada — Remote (*Must be based in Canada)
Full-time, Monday–Friday, 9:00am–5:00pm (local time)
Note: Must be able to attend some meetings aligned to US/PST
Employment Type: Contract – with great potential to extend
This role will be hired at two levels, based on experience:
Senior Account Manager - 5-12yrs experience
- Contract Length: 12 months ( Great potential for extensions)
- Pay Rate: $50.27 CAD/hour
- Bonus: $6,302 CAD per quarter (capped at $9,453 CAD/quarter)
Jr Account Manager - 3-5 yrs experience
- Contract Length: 18 months (Great potential for extension)
- Pay Rate: $43.71 CAD/hour
- Bonus: $5,480 CAD per quarter (capped at $8,220 CAD/quarter)
About the Company
Our client is a fast-growing education technology company with a mission to make world-class learning accessible to anyone, anywhere. Their teams are united by ambitious goals, strong values, and a culture rooted in curiosity, resilience, and collaboration.
About the Role
As an Account Manager- Post Sales (B2B/Saas Renewals) on the Enterprise team, you will own and drive renewals, retention, and expansion across a high-volume portfolio of customers. This is a post-sales focused role, not a hunter position, and is ideal for candidates who enjoy building long-term customer relationships and managing scale. You will serve as the primary commercial owner for your accounts and work cross-functionally with Customer Success, Account Executives, Legal, Finance, and Implementation teams to ensure strong product adoption and smooth renewal processes.
Key Responsibilities
- Own commercial responsibility (RR & NARR) for a portfolio of approximately 100 enterprise customers, representing $3M–$4M in ARR
- Lead and manage 60–80 customer renewals annually, including pricing, negotiation, and expansion conversations
- Drive renewal and growth discussions across all Enterprise product lines (Business, Campus, Government)
- Build and maintain strong relationships with customer stakeholders, including executive decision-makers
- Partner cross-functionally to ensure seamless contract execution and customer success
- Develop and execute account management and renewal strategies to drive early renewals and expansion
- Translate new product features into value-driven solutions aligned to customer needs
- Maintain accurate CRM data, renewal tracking, and forecasting
- Operate effectively in a high-volume, deadline-driven environment
Qualifications (Level Based)
Candidates will be considered at either level based on experience and demonstrated capability.
Required for All Candidates
- Must have experience in B2B SaaS within Account Management and/or post-sales roles
- Strong experience with customer renewals and account ownership
- Comfortable managing a large book of business and multiple deadlines
- Experience handle volume of work; Lead and manage 60–80 customer renewals annually, including pricing, negotiation, and expansion conversations
- Experience engaging with Legal, Finance, and Procurement teams
- Excellent communication, organization, and time-management skills
- Must be curious, resilient, and coachable mindset with strong ownership and accountability
- Ability to solve through thought process and curiosity
- Ability to learn from mistakes, take accountability and grow
Experience Expectations
- (Junior): 3–5 years of relevant B2B SaaS account management or customer-facing experience
- (Senior): 5+ years of relevant B2B SaaS account management experience with demonstrated independence and scale
Nice-to-Have
- Experience with Salesforce, HubSpot, or similar CRM platforms
- Experience using forecasting tools such as Clari
- Exposure to account expansion or light prospecting (not required)
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.