Learning Operations Specialist (₹155,000–₹160,000 INR/month) – Remote, India | 12-Month Assignment

Where Learning Meets Operational Excellence

Are you the kind of person who thrives behind the scenes—ensuring everything runs seamlessly while delivering exceptional learning experiences at scale? This role sits at the intersection of education, operations, and customer experience, powering global learning programs that impact students, customers, and internal teams alike.

As a Learning Programs Specialist, you’ll be the operational engine driving high-quality education delivery—balancing program coordination, platform management, and user support in a fast-paced, highly collaborative environment.

What You’ll Own

Academic Program Support (Global Education Programs)

• Serve as the primary point of contact for academic users, supporting professors and students with licensing and program access
• Review and resolve verification requests, providing clear, actionable guidance
• Ensure a seamless, positive experience for academic participants at every touchpoint

Internal Enablement & Training Operations

• Manage shared inboxes and respond to internal enablement requests with accuracy and professionalism
• Coordinate end-to-end training logistics:
• Schedule sessions across global stakeholders
• Send invites, reminders, and recap communications
• Track attendance and engagement
• Support onboarding for new hires by facilitating access to learning systems and programs
• Partner with cross-functional teams to build and maintain reporting dashboards that measure training impact
• Continuously improve processes, documentation, and operational workflows

Learning Platform & Content Management

• Own content publishing and maintenance across multiple learning platforms

Customer-Facing LMS

• Publish and manage instructor-led and digital learning content
• Ensure courses are properly configured, tested, and accessible

Internal Enablement Platforms

• Maintain internal training content libraries
• Ensure content is current, organized, and easy to navigate

What Makes You a Strong Fit

• 3–5 years of experience in learning operations, program coordination, customer support, or similar environments
• Highly organized with exceptional attention to detail
• Strong written communication skills—clear, concise, and user-friendly
• Ability to manage multiple priorities in a fast-paced, global environment
• Comfortable working across systems (LMS platforms, scheduling tools, shared inboxes)
• Proactive mindset with a passion for improving processes and user experience

Nice to Have

• Experience with LMS platforms (e.g., Docebo, Seismic, Galaxy)
• Exposure to academic programs or student verification tools
• Background supporting internal training or enablement initiatives

Why This Role Stands Out

• High visibility across global education and enablement programs
• Blend of strategy and execution—not just coordination, but impact
• Opportunity to shape and scale learning operations at a global level
• Work remotely while collaborating with international teams

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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