HR Generalist and Compliance Specialist (UK Remote)

Location: Remote UK (preferable London)

Contract: 4–6 months (strong potential to extend)

Hours: Full-time; either 11am–7pm UK or 12pm–8pm UK

Compensation: £9,450 – £11,550 GBP per month

Job Overview

Our client is a thriving educational tech company that envisions a world where anyone, anywhere can transform their life by accessing the world’s best learning experience. Their mission and vision unite their team; above all, they share a common passion for ambitious goals. They are also a strong, fun-loving community that shares meals, music, volunteering, sports, and more!

The People team is focused on building high-performing global teams, enhancing the employee experience, and driving programs that foster community and development. Our client continues to scale globally, the People Operations team is seeking a HR Generalist and Compliance Specialist to support critical people programs across the UK, US, Canada, and LATAM (with bonus points for broader EMEA experience).

This role is employee-facing and requires someone who is both a strong HR Generalist and a **compliance-savvy advisor**. You will support benefits administration, leave of absence programs, compliance reviews, employee inquiries, and cross-functional partnership work—while ensuring a consistent, high-quality employee experience.

This is an excellent opportunity for someone who thrives in a fast-paced, global, mission-driven environment and is ready to roll up their sleeves.

Key Responsibilities

Benefits & Leaves (UK + Americas)

• Support administration of benefit programs across the UK and Americas (US, Canada, LATAM).
• Manage end-to-end open enrollment processes, including employee communication and system changes.
• Serve as the process owner for benefits and leave-of-absence programs.
• Administer LOA workflows, documentation, tracking, and partner escalations.

Employee Experience & Tier 2 Support

• Serve as the first point of contact for employee inquiries through ServiceNow (or similar ticketing systems).
• Respond to day-to-day questions with a high-touch, “here to help” approach.
• Ensure timely, accurate resolutions and positive employee interactions.

Compliance

• Ensure compliance with UK employment laws; working knowledge of US/Canada/LATAM compliance is beneficial.
• Conduct regular audits of documentation, employee files, benefits data, and HR operational processes.
• Identify compliance risks, assess gaps, propose solutions, and execute corrective actions.
• Bonus: Knowledge of compliance in Germany, France, and/or UAE.

Cross-Functional Partnership

• Collaborate closely with Legal, Payroll, People Business Partners, Benefits, Compensation, Talent Operations, and IT.
• Work with external partners—including brokers and vendors—to resolve issues and maintain program accuracy.
• Navigate and negotiate discussions with vendors, brokers, and business stakeholders.

People Programs & Process Enablement

• Contribute to the design and launch of global people programs that improve employee experience.
• Create, update, and maintain SOPs, process documentation, and internal workflows.
• Provide data insights by analyzing ticketing metrics and trends.

Immigration Support

• Serve as the global program manager and primary point of contact for immigration-related matters.

Requirements

• 4-10 yrs of strong HR Generalist background with experience supporting onboarding, benefits, compliance, LOA, and employee lifecycle work.
• 4- 10 yrs of compliance expertise—must know how to assess risks, identify compliance gaps, and address issues proactively.
• Experience supporting UK with HR and compliance maters (required).
• Must have strong Employee-facing experience with strong service orientation,
• Must have experience to serve as the first point of contact for employee inquiries through ServiceNow (or similar ticketing systems).
• Experience collaborating with Legal, business teams, vendors, and brokers.
• Ability to navigate vendor/broker conversations confidently and professionally.
• Proven ability to build partnerships and work effectively in a remote, global environment.
• Hands-on experience using a ticketing system (ServiceNow preferred; similar tools acceptable).
• Experience working in a global environment (US, Canada, LATAM); UK experience is required.
• Excellent communication skills—clear, concise, employee-friendly.
• Strong problem-solving skills, with the ability to work independently and make sound decisions.
• Highly organized; able to manage multiple tasks, deadlines, and confidential matters.
• Strong analytical skills with the ability to identify trends and insights from ticketing data.
• Tech-savvy with Google Workspace, HRIS systems (Workday preferred), and fast learning of new tools.

Bonus Qualifications

• Experience with global benefits programs, especially for the Americas.
• Understanding of international compliance (Germany, France, UAE).

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.