People Support Specialist – $40–$45/hr (Fully Remote, U.S.)
19-Week Assignment | Weekly Pay + Benefits | Start within 2 weeks of offer
Are you an experienced HR operations professional who thrives on solving complex employee issues and improving systems and processes? Join a fast-paced, tech-driven organization where your expertise will directly enhance the employee experience and help scale people operations.
This fully remote opportunity is ideal for someone who enjoys deep problem-solving, working across HR systems, and partnering with cross-functional teams to drive operational excellence.
About the Role
As a People Support Specialist, you’ll serve as a Tier 2 escalation point within a centralized HR Service Center model. You’ll handle complex employee cases, troubleshoot system and process issues, and support frontline HR agents in delivering a consistent, high-quality employee experience.
Beyond day-to-day case resolution, you’ll also contribute to process improvements, knowledge management, and HR systems optimization—helping the organization scale efficiently while maintaining a people-first approach.
What You’ll Do
Employee & Escalation Support
- Act as Tier 2 support for complex or escalated employee inquiries
- Troubleshoot advanced HRIS and case-management issues
- Guide and coach Tier 1 support agents on complex cases
- Handle sensitive matters requiring policy interpretation, including:
- Benefits issues
- Offboarding and separation questions
- Severance or eligibility disputes
- Support involuntary terminations in partnership with HR Business Partners
- Coordinate documentation, final pay, and exit processes
- Participate in unemployment appeals and hearings when required
Process Improvement & Operational Excellence
- Analyze trends in employee inquiries and recommend process improvements
- Contribute to system enhancements and operational efficiencies
- Support or lead workstreams for People Operations initiatives
- Assist with global mobility or visa-related inquiries when needed
Knowledge Management & Enablement
- Create, update, and audit HR self-service knowledge articles
- Ensure documentation is accurate, current, and policy-aligned
- Develop enablement materials for new HR programs and changes
- Maintain centralized HR knowledge resources for employees and agents
What You Bring
- 3–5 years of experience in HR operations, shared services, or HR service delivery
- Strong problem-solving skills with the ability to handle complex or sensitive employee issues
- Experience working with HRIS and case management systems
Required Systems Experience
- 1–2+ years using Workday (or similar HRIS) for transactions, data, or reporting
- 1–2+ years using ServiceNow (or similar ticketing/case management system)
Core Skills
- Excellent written and verbal communication
- High attention to detail and confidentiality
- Ability to manage multiple priorities in a high-volume environment
- Strong cross-functional collaboration with HR, IT, and People Tech teams
Assignment Details
- Pay Rate: $40–$45/hr (W-2)
- Duration: Approximately 19 weeks
- Location: Fully remote, open to candidates across the U.S.
- Start Date: Within 2 weeks of offer
- Benefits: Weekly pay and benefits available
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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