Jr Technical Software Support (Call Center) Remote

Remote (Must work PST)

$22-$38hr ( *Pay depends on experience and your location)

6 months (Excellent potential for permanent)

Full-time, M-F 7am-4pm PST ( Must work PST)

**Must have experience supporting software issues in a customer service/call center.

Our client is a global team of innovators, leaders, creators, builders, and problem solvers. They develop state-of-the-art instruments and reagents for life science research laboratories and healthcare facilities all over the world. Together they are helping people everywhere live longer, healthier lives! In this job, you will perform various physical tasks involved in the shipping, receiving, and warehousing of materials, parts, supplies and equipment.

Your day would primarily consist of handling inbound customer calls related to our Unity Software Suite and working with the customers to resolve their software issues. Each customer call is documented in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Representatives, you would also have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.

How You'll Make An Impact:

• Assist clinical laboratories who use Unity software, to provide the best care possible to their patients.
• Handle customer calls for requests & complaints per procedures, meet/exceed metrics expectations.
• Take ownership of the customer relationship and work with them to resolve Unity software issues.
• Log/document cases in Salesforce (SFDC) Lightning CRM, manage cases to prompt resolution/closure.
• Learn and master our Unity software product offerings and how they can benefit our customers.

What You Bring:

• Associates degree or equivalent work experience in life science, clinical technical or computer discipline. Bachelor’s degree in an IT/computer or related experience
• 2-10 yrs experience in Technical Software support within customer service or call center setting.
• Must have experience in supporting customers software issues in a call center setting
• Requires excellent experience in customer service
• Knowledge of CRM Salesforce, preferably Salesforce Lightning
• Some experience with SQL Server or TCP-IP Connections.
• Some exposure or knowledge of OKTA, Citrix, and HL7 experience
• Some knowledge of Quality control (QC) principles and data base management software
• Must have a desire to help people, solve problems, and learn something new every day.
• Excellent customer service to resolve software issues
• Bonus: Experience working for Healthcare: laboratory, life sciences, biotech, hospital, or any healthcare facilities *supporting software issues

Please send your resume. Thank you!