Title: Writer, Customer Success Stories

Pay Rate: Up to $96.71/hour

Duration: 6-month assignment

Location: Remote (Open to Hybrid in Cupertino, CA)

Summary

We are seeking an experienced Writer to support a customer success stories program within a digital advertising organization.

In this role, you will develop compelling customer success stories and marketing content that highlight customer objectives, strategies, experiences, and measurable business results. You will work closely with marketing, creative, and business stakeholders to transform customer experiences into polished, engaging stories that demonstrate product value and business impact.

The ideal candidate has a strong background in business-to-business (B2B) marketing, editorial writing, or content marketing, with exceptional storytelling, interviewing, and editing skills. Experience developing customer success stories or case studies is highly preferred.

What You'll Do

• Write customer success stories, case studies, and related marketing content that highlight customer goals, strategies, and business outcomes.
• Conduct research and interviews to understand customer experiences, business objectives, and product applications.
• Translate complex customer journeys, product capabilities, and business metrics into clear, compelling narratives.
• Develop a strong understanding of digital advertising products, services, and the customer journey.
• Collaborate with marketing, creative, and cross-functional teams to develop and refine content.
• Incorporate feedback from multiple stakeholders while maintaining the central message, storytelling, and authenticity of each piece.
• Manage content through the full writing, editing, review, and approval process.
• Serve as the internal subject matter expert for assigned stories, addressing stakeholder questions and providing context as needed.
• Proactively identify information gaps, seek clarification, and resolve challenges throughout the content development process.

What You Bring

• Bachelor's degree in Journalism, Communications, Marketing, Advertising, or a related field, or equivalent practical experience.
• 7+ years of relevant writing and content marketing experience within news media, editorial publications, digital advertising agencies, or in-house marketing organizations.
• Strong portfolio of polished writing samples demonstrating business marketing and storytelling capabilities.
• Exceptional writing, editing, proofreading, and content development skills.
• Ability to adapt writing style, voice, and tone to align with established brand guidelines.
• Experience communicating business marketing concepts, advertising strategies, and performance metrics.
• Strong interviewing skills and the ability to engage professionally with customers, executives, and business leaders.
• Excellent interpersonal and communication skills, with the ability to build relationships across multiple teams.
• Strong organizational skills and the ability to manage multiple rounds of feedback, revisions, and approvals.

Bonus Points If You Have

• Direct experience writing customer success stories, case studies, or customer-focused marketing content.
• Familiarity with digital advertising, AdTech, or the broader advertising technology landscape.
• Experience translating customer results and business performance metrics into compelling marketing narratives.
• Experience working with executive-level stakeholders and external customers.

Submission Requirements

• Please provide a portfolio or relevant writing samples with your submission.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.