The Mission

Join a global SaaS scale-up redefining how companies engage with their customers through AI-powered marketing and personalization solutions.

As an Account Manager / Customer Success professional, you’ll be the key link between customers and technology, ensuring clients achieve their goals while maximizing the value of the platform. You’ll drive adoption, strengthen relationships, and identify opportunities to expand impact across accounts.

In a fast-paced, international environment, you’ll collaborate closely with Product, Engineering, and Commercial teams while shaping long-term customer success strategies.

What You’ll Do

• Client Ownership: Act as the main point of contact, building strong, trust-based relationships with customers and stakeholders.
• Adoption & Enablement: Ensure customers fully utilize the platform and achieve measurable business outcomes.
• Account Growth: Develop account plans, identify upsell opportunities, and expand customer value.
• Cross-Functional Collaboration: Work with Product and Engineering teams to deliver solutions and resolve technical challenges.
• Customer Insights: Share feedback on market trends, customer needs, and product improvements.
• Issue Resolution: Manage escalations and proactively drive solutions to ensure customer satisfaction.

What You Bring

Must-Haves:

• Experience in customer-facing roles such as Customer Success, Account Management, or Consulting
• Strong communication and relationship-building skills, including with senior stakeholders
• Highly organized with strong project and time management skills
• Proactive, tech-savvy, and solution-oriented mindset
• Ability to thrive in a fast-paced, high-growth environment
• Fluent in German and English

Nice-to-Haves:

• Experience in SaaS, MarTech, or customer engagement platforms
• Analytical mindset with a data-driven approach to customer success
• Experience managing complex or enterprise-level accounts

What’s in It for You

• Impact: Work with innovative technology shaping customer engagement globally
• International Environment: Collaborate with diverse teams across multiple regions
• Learning: Access to continuous learning and development platforms
• Ownership: High autonomy and influence on customer success strategies
• Culture: Inclusive, ambitious, and fast-moving environment
• Benefits: Competitive compensation, ESOP, and global perks

Ready to Make an Impact?

If you’re passionate about building meaningful customer relationships and driving real business outcomes through technology, we’d love to hear from you.

About Pack GTM

Pack GTM ist der spezialisierte Recruitment-Partner für B2B-SaaS-Commercial-Hiring in der DACH-Region. Wir verbinden Sales-, Success- und Leadership-Talente mit einigen der größten und am schnellsten wachsenden Software-Unternehmen der Welt — von Seed-Stage-Innovatoren bis zu multinationalen Marktführern.

In Berlin gegründet, kombiniert Pack GTM tiefes SaaS-Sales-Know-how mit einem modernen, datengetriebenen Search-Ansatz. Wir leben und atmen SaaS-Sales-Recruiting. Das ist alles, was wir machen. Deshalb machen wir es besser. 🐺💜