The Mission

Join a fast-growing international SaaS company and help enterprise clients unlock the full potential of a powerful customer engagement platform.

As a Solutions Architect, you’ll act as a trusted technical advisor, ensuring seamless onboarding, integration, and long-term success for strategic customers. You’ll bridge the gap between business needs and technical execution—designing scalable solutions that drive adoption, value, and growth.

Working closely with Product, Engineering, and Customer teams, you’ll remove technical blockers, optimise architectures, and play a key role in delivering outstanding customer experiences.

What You’ll Do

• Technical Ownership: Own the technical relationship for key accounts—from onboarding through adoption and expansion.
• Solution Design & Architecture: Design scalable, efficient solutions tailored to customer infrastructure and business goals.
• Workshops & Demos: Lead technical workshops, deep-dive sessions, and proof-of-concept initiatives to demonstrate platform value.
• Implementation & Troubleshooting: Support integrations, resolve technical challenges, and ensure smooth platform deployment.
• Stakeholder Management: Collaborate with internal teams and engage senior client stakeholders to align on technical strategy.
• Customer Advocacy: Translate customer needs into product feedback and contribute to continuous platform improvement.

What You Bring

Must-Haves:

• Proven experience in Solutions Architecture, Technical Consulting, or SaaS Implementations
• Strong understanding of APIs, system architecture, and front-end technologies (JavaScript, HTML, CSS)
• Experience managing complex technical projects and multiple stakeholders
• Ability to engage and influence senior IT and business decision-makers
• Fluent in English and German
• Strong problem-solving skills with a hands-on, solution-oriented mindset

Nice-to-Haves:

• Experience with cloud infrastructure, integrations, and hybrid systems
• Familiarity with marketing technologies, CDPs, or personalization platforms
• Knowledge of webhooks, REST APIs, XML, or database technologies
• Experience working with enterprise clients and scalable deployments

What’s in It for You

• Impact: Work on complex, high-impact enterprise implementations
• Global Environment: Collaborate with international teams across multiple regions
• Learning: Access to extensive learning platforms and continuous development programs
• Ownership: Play a key role in shaping customer success and technical strategy
• Culture: Join a diverse, collaborative, and high-performing team
• Benefits: Competitive compensation, ESOP participation, and additional perks

Ready to Make an Impact?

If you enjoy solving complex technical challenges, working closely with customers, and building scalable SaaS solutions—we’d love to hear from you.

About Pack GTM

Pack GTM ist der spezialisierte Recruitment-Partner für B2B-SaaS-Commercial-Hiring in der DACH-Region. Wir verbinden Sales-, Success- und Leadership-Talente mit einigen der größten und am schnellsten wachsenden Software-Unternehmen der Welt — von Seed-Stage-Innovatoren bis zu multinationalen Marktführern.

In Berlin gegründet, kombiniert Pack GTM tiefes SaaS-Sales-Know-how mit einem modernen, datengetriebenen Search-Ansatz. Wir leben und atmen SaaS-Sales-Recruiting. Das ist alles, was wir machen. Deshalb machen wir es besser. 🐺💜