The Mission

Join a global SaaS leader transforming how companies approach marketing, customer engagement, and personalization. Powered by AI and a robust Customer Data Platform (CDP), the platform enables businesses to orchestrate seamless, multi-channel customer journeys at scale.

As a Customer Success Manager, you’ll act as a strategic partner to clients—ensuring they unlock maximum value from the platform while driving adoption, retention, and long-term growth. You’ll sit at the intersection of technology and business, helping customers translate their goals into impactful outcomes.

Working closely with Product, Engineering, and Commercial teams, you’ll play a key role in shaping customer success strategies and influencing product evolution.

What You’ll Do

• Client Partnership: Act as the main point of contact, building trusted relationships with key stakeholders and executives.
• Adoption & Value Realisation: Drive product adoption and ensure clients fully leverage the platform’s capabilities.
• Account Strategy: Develop and execute account plans to identify growth opportunities and maximize customer value.
• Cross-Functional Collaboration: Work closely with Product, Engineering, and internal teams to deliver seamless customer experiences.
• Customer Insights: Provide feedback on market trends, customer needs, and product improvement opportunities.
• Issue Resolution & Growth: Manage escalations, optimize customer outcomes, and contribute to long-term retention and expansion.

What You Bring

Must-Haves:

• Experience in customer-facing roles such as Customer Success, Consulting, or Project Management
• Strong communication and relationship-building skills, including with senior stakeholders
• High level of ownership, organization, and attention to detail
• Tech-savvy mindset with a passion for solving customer challenges
• Ability to thrive in fast-paced, high-growth environments
• Fluent in German and English

Nice-to-Haves:

• Experience in SaaS, MarTech, or Customer Engagement platforms
• Strong analytical mindset with a data-driven approach to customer success
• Experience managing complex accounts and driving strategic initiatives

What’s in It for You

• Impact: Work with global brands and shape customer engagement strategies at scale
• International Environment: Collaborate with diverse teams across 30+ countries
• Learning: Access to top-tier learning platforms and continuous development programs
• Ownership: Influence product direction through direct customer insights
• Culture: Inclusive, fast-paced, and innovation-driven environment
• Benefits: Competitive compensation, ESOP participation, and global perks

Ready to Make an Impact?

If you’re passionate about building strong customer relationships and driving measurable impact through technology, we’d love to hear from you.

About Pack GTM

Pack GTM ist der spezialisierte Recruitment-Partner für B2B-SaaS-Commercial-Hiring in der DACH-Region. Wir verbinden Sales-, Success- und Leadership-Talente mit einigen der größten und am schnellsten wachsenden Software-Unternehmen der Welt — von Seed-Stage-Innovatoren bis zu multinationalen Marktführern.

In Berlin gegründet, kombiniert Pack GTM tiefes SaaS-Sales-Know-how mit einem modernen, datengetriebenen Search-Ansatz. Wir leben und atmen SaaS-Sales-Recruiting. Das ist alles, was wir machen. Deshalb machen wir es besser. 🐺💜