Introduction

We are looking for an experienced UX Researcher to help shape intuitive, user-centred digital experiences through qualitative research and customer insights.

As part of a multidisciplinary UX and Design team, you will support digital product development by planning, conducting and analysing user research throughout the entire design lifecycle. You will collaborate closely with designers, product owners, business analysts and other stakeholders to ensure user needs remain at the centre of every decision.

In addition to delivering research for individual projects, you will contribute to the continuous evolution of UX research practices by promoting research methodologies, introducing innovative approaches and strengthening a user-centric culture across the organisation.

Responsibilities

User Research & Discovery

• Design and execute qualitative user research throughout all phases of the product development lifecycle.
• Develop tailored research plans aligned with project objectives and business goals.
• Select appropriate research methodologies based on the specific research questions and project context.
• Identify opportunities to introduce user research early in strategic initiatives.

Research Planning & Execution

• Organise research intake sessions and define project research requirements.
• Prepare and coordinate user interviews, usability tests and other research activities.
• Recruit research participants through external partners when required.
• Validate test materials and conduct pilot sessions before formal testing.
• Coordinate research logistics, including test locations and participant scheduling.
• Conduct qualitative interviews, usability studies and other moderated research sessions.
• Facilitate observation sessions with project stakeholders where appropriate.

Analysis & Reporting

• Analyse qualitative research findings and identify actionable insights.
• Translate research outcomes into clear recommendations that support product improvements.
• Produce structured research reports tailored to different stakeholder audiences.
• Present findings in a clear, persuasive and accessible manner.
• Ensure research outputs remain accessible and reusable by maintaining structured documentation and research repositories.

UX Research Excellence

• Promote the value of user research throughout the organisation.
• Educate stakeholders on the benefits of user-centred design and evidence-based decision-making.
• Develop and improve research methodologies, frameworks and testing approaches.
• Explore innovative research techniques and evaluate emerging tools, including AI-supported research solutions.
• Encourage multidisciplinary teams to actively participate in research activities.

Collaboration

• Work closely with UX/UI Designers, Concept Designers, Product Owners and Business Analysts.
• Support strategic projects from initial discovery through evaluation and optimisation.
• Build strong relationships with business stakeholders to maximise research impact.
• Ensure research findings effectively influence product and design decisions.

Experience

• 3 to 5 years of relevant experience in UX Research or User Experience Research.
• Proven experience conducting qualitative user research within digital product environments.
• Experience supporting projects throughout both discovery and evaluative research phases.
• Experience working in corporate environments.
• Experience within financial services or banking is considered an advantage.

Technical Skills

• Strong expertise in qualitative UX research methodologies, including:
• User interviews
• Usability testing
• Card sorting
• Diary studies
• Other user-centred research techniques
• Ability to select appropriate research methods based on project objectives.
• Excellent analytical skills with the ability to translate research findings into clear, actionable insights.
• Experience producing structured research reports at different levels of detail.
• Familiarity with Agile product development environments is an advantage.
• Experience with unmoderated testing techniques and AI-supported research tools is considered a plus.

Typical Deliverables

• Research plans.
• Research frameworks and methodologies.
• Project plans for new research approaches and proof-of-concepts.
• User testing reports.
• Actionable recommendations based on qualitative insights.

Education

• Bachelor's or Master's degree, or equivalent through experience.
• Background in Psychology, Sociology, Anthropology, Human-Centred Design, Product Design or a related discipline is preferred.

Languages

• Native proficiency in Dutch or French.
• Bilingual Dutch/French is considered a strong advantage.
• Fluent written and spoken English.

Offer

• A challenging UX Research role within a multidisciplinary digital design environment.
• The opportunity to influence digital products through evidence-based user research.
• Collaboration with experienced UX Designers, Product Owners and Business Analysts.
• A position where continuous learning, innovation and customer-centric thinking are highly valued.
• A hybrid working model with approximately 50% on-site and 50% remote work.
• The opportunity to contribute to the evolution of UX research methodologies and best practices.