Are you a driven and dynamic professional looking for an opportunity to make an impact in a growing organization? Our client, a leader in delivering top-notch B2B solutions, is seeking an experienced Account Manager to join their team. This is an exceptional opportunity for someone passionate about building strong client relationships and driving business success.

Job Summary:

Responsible for driving value realization and ROI for our client’s programs and solutions for customers. Account Managers (AM) are responsible for ensuring the overall success of assigned accounts. AMs build consultative relationships with key leaders on accounts with the goal of increasing recurring revenue while renewing and retaining accounts. AMs understand the business climate, strategic goals, and internal workflows of the clients we serve. Acting as trusted partners, AMs drive positive outcomes with our products and solutions, ensuring clients realize value from their investments. They work closely with Sales, Client Enablement, and Facilitators to onboard, deliver, and monitor client programs.

Key Responsibilities:

• Deliver an exceptional customer experience, including proactive communication and orchestrating appropriate internal resources to meet and exceed customer business goals.
• Execute solution and value-based selling to grow existing revenue across the client base.
• Responsible for accurate forecasting, regular quarterly revenue delivery, and managing the implementation of agreed account and business plans.
• Leverage existing engagements and run-rate business to seed and grow new opportunities.
• Demonstrate breadth and depth of knowledge in aligning the company’s capabilities to client business priorities and positioning relative to competitors.
• Work closely with Sales, Client Enablement, and Facilitators to help lead customer kickoff and onboarding activities with a focus on adoption, utilization, and key performance metrics.
• Work with the customer to assign key performance metrics, build success plans, and gain a deeper understanding of account health—drawing conclusions while identifying potential risks and opportunities.
• Proactively communicate and actively listen to customers on ongoing issues, exploring appropriate sources of information throughout the ecosystem for answers, and demonstrating resourcefulness in gathering data to resolve customer issues.
• Lead the Performance Gap Analysis and assessment process with assigned customers to gauge initial performance, identify learning paths, program outlines, and key performance measures. Work closely with Facilitators to align learning paths to key findings. Participate in associated customer interviews and lead external executive reviews with clients to communicate findings.
• Plan and execute client sales presentations, consulting, and quarterly or semi-annual executive business reviews to ensure alignment of goals and priorities.
• Focus on senior business management challenges and strategies, acting as a trusted advisor on sales performance solutions.
• Maintain high levels of client loyalty and build trust and integrity, as indicated in surveys and reports.
• Monitor overall customer health and conduct customer surveys (CSAT, NPS, Adoption).
• Other duties and special projects as directed by your manager.

Core and Position-Specific Competencies:

• High business acumen and composure.
• Strong organizational ability.
• Building effective teams.
• Action-oriented.
• Managerial courage.
• Drives for results.
• Customer-focused.
• Process management.
• Learning on the fly.
• Informing.
• Have the curiosity and grit to significantly improve outcomes for internal and external customers.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 10+ years of enterprise sales, account management, and/or customer success experience working with enterprise sales and/or SaaS organizations.
• 5+ years’ experience with prospecting and requests for referrals using account development techniques.
• Superior written and oral communication skills, with the ability to effectively navigate and foster partnerships.
• Exceptional organizational and presentation skills.
• Demonstrated ability to build senior and executive relationships with key customer stakeholders.
• Self-starter with flexibility and willingness to balance multiple priorities.
• Strong client relationship skills and proven ability to interact at all levels of the organization.
• Possesses passion, energy, and enthusiasm that delivers results.
• Strong demonstrated MS Office and CRM skills.
• Ability to travel 30% of the year.

Why Join Us?

• Be part of a collaborative and innovative team culture.
• Work with a company that values professional growth and development.
• Competitive salary and benefits package.
• Opportunities to make a meaningful impact and grow your career.



If you are a motivated professional with a passion for excellence and a desire to contribute to a thriving organization, we encourage you to apply. Let’s achieve great things together!