Position Summary
The Senior Manager is responsible for developing and executing the Company's North American fulfillment and third-party logistics strategy. This role provides leadership across warehouse operations, transportation, inventory management, e-commerce fulfillment, Amazon operations, systems integration, and operational excellence initiatives.
This leader serves as the primary owner of strategic 3PL relationships, ensuring service excellence, inventory integrity, cost control, scalability, and customer satisfaction. The role requires a strong blend of operational leadership, commercial acumen, data-driven decision-making, and cross-functional influence to support a rapidly growing omnichannel business.
The ideal candidate possesses deep experience managing ecommerce fulfillment networks, Amazon FBA/FBM operations, and complex 3PL environments within consumer products, food & beverage, or high-growth retail organizations.
Key Responsibilities
Strategic Leadership & Network Management
• Develop and execute the long-term fulfillment and 3PL strategy
• Lead strategic partnerships with 3PL providers, carriers, and fulfillment partners.
• Negotiate and manage SLAs, KPIs, pricing structures, capacity commitments, and continuous improvement initiatives.
• Evaluate network optimization opportunities including warehouse footprint, transportation strategies, and inventory deployment.
• Build and lead a high-performing fulfillment organization consisting of warehouse, inventory, Amazon, and operational support teams.
Fulfillment, Warehouse & Inventory Operations
• Provide executive oversight of receiving, putaway, inventory control, picking, packing, shipping, returns, and cycle counting activities.
• Ensure operational readiness for new product launches, promotions, seasonal peaks, and customer growth.
• Ensure service levels consistently meet customer and retail partner expectations.
Amazon & Ecommerce Operations
• Own enterprise-wide DTC and Amazon fulfillment strategy across FBA, FBM, Seller Central, and Vendor Central environments.
• Drive operational improvements that enhance customer delivery performance while reducing fulfillment expenses.
• Partner with Sales, Ecommerce, Marketing, and Finance to improve marketplace profitability and operational execution.
• Ensure compliance with Amazon requirements related to inventory, packaging, labeling, ASN accuracy, and shipment execution.
• Monitor and reduce Amazon operational charges including storage, aged inventory, prep fees, removals, chargebacks, and penalties.
Operational Excellence & Systems
• Lead logistics operational excellence initiatives focused on productivity improvement, automation, scalability, and cost reduction.
• Establish KPI frameworks and operational scorecards across warehouse, transportation, and fulfillment functions.
• Ensure integrity of order, inventory, and fulfillment data across ERP, WMS, OMS, and e-commerce platforms.
• Partner with IT and business stakeholders on systems implementations, integrations, and process optimization initiatives.
• Leverage advanced analytics, automation, AI-enabled tools, and reporting platforms to improve operational visibility and decision-making.
Financial Management
• Develop and manage logistics and fulfillment budgets.
• Identify and deliver annual productivity improvements and cost savings initiatives.
• Oversee 3PL invoicing, contract compliance, accruals, claims management, and dispute resolution.
• Partner with Finance to manage logistics P&L impacts, forecasting, and working capital initiatives.
Leadership
• Serve as the operational liaison between Supply Planning, Customer Service, Sales, Marketing, Finance, IT, and external logistics partners.
• Coach, scale, and develop the logistics team
• Lead cross-functional initiatives to improve customer experience, inventory health, and fulfillment scalability.
• Support planning processes through capacity planning, service performance reviews, and risk mitigation plans.
Qualifications & Experience
Required
• Bachelor's degree in Supply Chain, Logistics, Operations, Engineering, Business, or related field.
• 10-15 years of progressive supply chain, fulfillment, logistics, and 3PL management experience.
• Minimum +3 years leading managers and cross-functional teams.
• Significant experience managing external 3PL and transportation provider relationships.
• Direct ownership of ecommerce fulfillment and Amazon FBA/FBM operations.
• Experience managing logistics budgets, contracts, and vendor negotiations.
• Expertise with ERP, OMS, and WMS platforms (Dynamics 365, SAP, NetSuite, Manhattan, etc.).
• Strong analytical and financial acumen.
• Proven record of delivering measurable operational improvements and cost savings.
• Experience leading teams in fast-paced, high-growth organizations.
Preferred
• MBA or Master's Degree.
• Lean Six Sigma certification.
• Experience supporting organizations between $300M and $1B+ in annual revenue.
• Experience in CPG, Food & Beverage, Consumer Goods, or Omnichannel Retail.
• Advanced experience with Power BI, Tableau, SQL, AI-enabled analytics, or automation platforms.
• Experience with warehouse automation and network optimization projects.