Application Support Analyst – Microsoft Dynamics 365

Location: Cincinnati, OH; in office 5 days a week

Compensation: $100,000- $120,000 base + 10% annual bonus

About the Opportunity

Our client is one of the largest independent branded beverage producers in the U.S. Its household-name brands are sold in grocery stores, mass retailers and warehouse clubs nationwide. The company has nearly $1B in annual sales and more than 1,000 employees across a national network of manufacturing and distribution sites.

The company is moving from Microsoft Dynamics AX 2012 to Dynamics 365, and go-live is set for January 2028. They’re hiring an Application Support Analyst to help with the migration and then own day-to-day support of D365. This is not a development role. Development work is outsourced, so this person focuses on users, configuration, data and reporting.

What You’ll Do

• Take part in the AX 2012 to D365 migration, including pulling and validating legacy data from AX 2012
• Be the main application support resource for 100–120 business users on D365 and connected third-party systems
• Troubleshoot and resolve user issues and error messages, and find the root cause
• Configure D365 to meet business and process needs
• Build reports and pull data for users with SQL, SSRS and Power BI
• Support XML, SSIS and flat-file integrations
• Work with outsourced development partners on enhancements and fixes
• Help support a 24/7 manufacturing environment (after-hours calls are rare)

What You Bring

• 2–5 years of experience supporting an ERP system
• Hands-on experience with Microsoft Dynamics 365 Finance & Operations or Supply Chain Management (required)
• Experience with Dynamics AX 2012 R3 (strongly preferred)
• Ability to write SQL queries against Microsoft SQL Server
• Experience with XML, SSIS, SSRS, flat-file integrations and Power BI or a similar reporting tool
• A self-starter who digs into problems and works well with minimal supervision
• Strong written and verbal communication skills, and the ability to work with remote teammates
• Bachelor’s degree in Computer Science, Information Systems or a related field

Nice to Have

• Experience in manufacturing, CPG or food and beverage
• Experience on an ERP implementation, upgrade or migration
• Some exposure to X++ or development (not required)

Why This Role

• A 10% bonus that has paid out at 100% for the past eight years
• You’ll learn D365 from the inside during a live migration
• A small, collaborative IT team where your work reaches the whole business
• A stable, growing company