Training & Development Manager
Located 90 minutes outside of DC, an award winning travel destination seeks a dynamic, polished, and high-energy Training & Development Manager to lead the educational heartbeat of their rooms and F&B programs. This is not a "behind-the-desk" HR role; you will be the primary architect of a culture defined by Forbes and Michelin-level standards.
You will partner directly with property leadership to bridge performance gaps, mentor emerging leaders, and ensure every guest experience feels like a world-class performance.
What You Will Do
- Design & Facilitate: Lead immersive New Hire Orientations and develop 30/60/90-day integration plans to ensure long-term retention.
- Set the Standard: Act as the property champion for Forbes and Michelin standards, aiming for audit scores of 95% or higher.
- Strategic Growth: Conduct annual needs assessments to build a property-wide training calendar that aligns with annual business goals.
- Create Content: Develop high-end multimedia visual aids and presentations for classroom and "on-the-job" training sessions.
- Leadership Coaching: Assist department managers in writing experience-based development plans and setting annual performance targets.
Who You Are
- Experienced: You have 3+ years of managerial experience, preferably within a luxury HR or Training environment.
- Polished: You possess a professional demeanor and the ability to maintain total discretion and diplomacy.
- Expert Communicator: You are a gifted public speaker who can simplify complex service philosophies into actionable training.
- Tech-Savvy: Proficient in Microsoft Suite and modern HRIS platforms.
- Preferred: Multi Lingual. Preference for Spanish and English. Prior experience with Forbes Standards, Relais & Châteaux, or Michelin-rated operations is highly desirable.
Why Apply?
This is a rare opportunity to influence the standards of a world-renowned property during an exciting phase of growth, including upcoming restaurant and wellness projects. We offer a competitive salary, a supportive team environment, and the chance to work at the absolute pinnacle of the hospitality industry
Benefits:
- Salary $80-85K
- Relocation Assistance
- Comprehensive Insurance: Full medical, dental, and vision coverage for full-time team members.
- Mental Health Support: Access to a robust Employee Assistance Program (EAP) and professional psychiatric support services.
- Wellness Initiatives: Annual health screenings and wellness activities provided at no cost.
- Retirement Planning: 401(k) savings plan featuring a competitive company match.
- Competitive Compensation: Industry-leading salary with potential for performance-based increases.
- Referral Program: Monetary bonuses for successful talent referrals.
- Education Support: Annual allowance for professional certifications and continued learning in your field.
- World-Class Training: Direct experience and certification in globally recognized 5-Star and Michelin service standards.
- Career Pathing: Clear opportunities for internal advancement within a premier global hospitality network.
- Global Travel Perks: Exclusive employee discounts at a prestigious international network of luxury boutique hotels and fine-dining restaurants.
- Culinary Benefits: Complimentary, chef-prepared "family meals" provided daily.
- Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays to ensure downtime and recovery.
- Uniform Services: Professional attire and complimentary laundry/maintenance for on-site uniforms.
- Recognition: Regular employee appreciation events and a "creative playground" work environment that celebrates excellence.
- EOE - This employer is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.