DESCRIPTION:

The P&C Manager (People & Culture) is a specialized HR role focused on maintaining the highest standards of operational integrity, legal compliance, and payroll accuracy. Reporting directly to the Managing Director, this position serves as the primary technical expert for human resources within a fast-paced hospitality environment. While the Managing Director and senior leadership team drive the organization's cultural vision and team development efforts, the P&C Manager ensures the foundation of the employment relationship is secure, compliant, and professional. This is a mid-level management role designed for a detail-oriented practitioner who thrives on precision, neutrality, and the rigorous application of California labor standards.

• Reports to Managing Director.
• Must be authorized to work in the US.
• Relocation is NOT offered for this role.

Core Responsibilities —

• Ensures strict adherence to all Federal and California state labor laws, specifically Wage Order 5 regulations unique to the hospitality industry.
• Collaborates with the paymaster to oversee full-cycle bi-weekly payroll processing, ensuring 100% accuracy in tips, service charges, overtime, and tax withholdings.
• Conducts thorough and objective internal investigations into employee complaints, maintaining detailed documentation to mitigate legal risk.
• Monitors and enforces compliance with California’s meal and rest period requirements, including the accurate documentation and payment of missed break premiums.
• Manages the tracking and payout of Paid Sick Leave (PSL) and Kin Care in accordance with the Healthy Workplaces, Healthy Families Act.
• Performs regular audits of employee status (Full-time vs. Part-time) to ensure appropriate benefits eligibility under the Affordable Care Act (ACA).
• Updates the Employee Handbook annually to reflect evolving local ordinances, such as LA’s Fair Chance Initiative and Hotel Worker Protections.
• Advises department heads on consistent disciplinary actions and performance management to ensure equitable treatment across the workforce.
• Works with the Security Team to manage pre-employment requirements, including pre-screens, background checks, and reference audits.

Operational Involvement —

The P&C Manager acts as the technical backbone of the property by:

• Acting as the primary point of contact for staff grievances, providing a neutral and confidential space for employees to voice concerns.
• Fostering an "Open Door" culture through a consistent physical presence in staff areas to identify potential morale issues before they escalate.
• Conducting monthly audits of I-9 documentation and employee work authorizations to ensure total compliance with E-Verify and immigration laws.
• Reconciling time-clock hardware and software issues to ensure seamless timekeeping data.
• Assisting Finance and the General Manager with Workers’ Compensation claims, reporting, and safety protocol documentation.
• Leading the off-boarding process, including exit interviews and the immediate issuance of final paychecks per California state law.

REQUIREMENTS:

• Previous HR management experience specifically within the hotel and/or restaurant industry is required.
• Deep functional knowledge of California labor law, Wage Order 5, and Los Angeles city-specific hotel ordinances.
• Proven expertise in payroll accuracy and experience with modern payroll platforms, specifically ADP.
• Demonstrated ability to conduct neutral, legally-defensible internal investigations and maintain strict confidentiality.
• Strong analytical skills with the ability to perform regular audits of insurance status, ACA eligibility, and work authorizations.
• Excellent verbal and written communication skills with a professional, approachable, and calm demeanor.
• Must be locally based in Los Angeles; no relocation assistance is provided for this role.

BENEFITS:

• Annual salary of $105,000
• 100% Benefits
• 401K
• PTO
• Meals
• EOE