DESCRIPTION:

A luxury boutique hotel in Westchester County is seeking a detail oriented Service Manager. The Service Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment. Reporting to the General Manager, Assistant General Manager, and Directors, this individual plays a crucial role in upholding elevated standards of service, enhancing the overall guest journey, and driving operational success. We are seeking a dynamic, goal-oriented leader who will hold all team members accountable to company cultural values and standards, foster a supportive team environment, and inspire a culture of hospitality excellence.

Local candidates only. No relocation or commuter benefits available at this time.

Core Responsibilities —

• Conducts regular performance evaluations, providing ongoing coaching, feedback, and corrective actions when necessary. 
• Retains top talent by inspiring, teaching, and embracing a culture of continuous development and self-education. 
• Devises and communicates daily floor plans, pre-shift notes, and staffing levels to front-of-house staff. 
• Ensures all steps of service are strictly followed, side work is completed, and daily opening/closing procedures are executed thoroughly. 
• Verifies staff knowledge by conducting periodic testing and questioning to encourage deep food, beverage, and service comprehension. 
• Facilitates effective communication between front-of-house and back-of-house teams to coordinate dietary restrictions and special guest requests. 
• Holds employees accountable to cultural values, goals, and service standards while championing new company initiatives. 

Operational Involvement —

The Service Manager ensures flawless daily floor execution and guest connection by:

• Maintaining a strong, hands-on presence on the floor, stepping in as needed to assist service staff during high-volume periods. 
• Performing table touches at every service to evaluate guest satisfaction and cultivate lasting regular relationships. 
• Addressing and resolving guest complaints with composure, urgency, and professionalism. 
• Verifying that the reservation book is manageable and correctly plotted prior to service execution. 
• Managing dining room environmental awareness, including lighting, music, temperature, and overall cleanliness. 
• Leading dynamic, motivating pre-shift meetings, training demos, and educational contests. 

REQUIREMENTS:

• Minimum of 1 year of management experience overseeing a full-service restaurant. 
• Proven track record of leading high-caliber, upscale service with deep knowledge of hospitality protocols. 
• Demonstrated experience with wine sales within a full-service dining environment. 
• Proficiency in modern POS systems and reservation software, with the ability to act as Maître D. 
• Must hold a valid NYC Food Protection Certificate and understand health and safety regulations. 
• Strong leadership, conflict resolution, and problem-solving skills with the ability to remain composed under pressure. 
• Flexibility to work varied hours, including nights, weekends, and holidays. 

BENEFITS:

• Market salary $75-80K+ 
• Comprehensive Health, Dental, and Vision insurance. 
• 401(k) retirement savings plan. 
• Paid Time Off (PTO). 
• Exclusive dining discounts. 
• Clear opportunities for internal career advancement. 
• EOE - Equal Opportunity Employer