DESCRIPTION: 

American-based luxury, members-only concierge service known for unlocking access to world-class dining, luxury travel, and lifestyle experiences is seeking an experienced Dining Concierge in London. Our members are discerning, high-spending individuals who rely on our company for insider access, curated service, and unmatched reliability. Our company is backed by world-class investors and has multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at all major leading tech companies and fast growing startups.

How You Will Contribute:

Reservation Management:

• Efficiently handle reservation requests for our members, successfully securing reservations at top tier and in-demand restaurants world wide, focused on our core markets of New York, South Florida, and Europe.
• Leverage expert industry knowledge to offer personalized recommendations tailored to members' inquiries and in line with their preferences.

Relationship Building + Partnership Development:

• Establish and maintain strong relationships with in-demand restaurants with an initial focus on New York, Miami, and Paris; ensuring priority access and seamless experience for our members.
• Collaborate with the executive team to explore partnerships and exclusive offerings with in-demand restaurants.

Stay Informed:

• Stay abreast of the latest trends, new openings, and changes in the dining landscape.
• Regularly update the team on noteworthy events, promotions, and culinary experiences in your primary markets. 
• Deeply understand our product and our Member’s needs to proactively identify opportunities to enhance the member experience and collaborate with cross-functional teams, including operations, design, and engineering, to ensure seamless member experiences.

REQUIREMENTS: 

• 3+ years of experience as a concierge or client services/relations executive in a high-touch membership, dining/hospitality, or luxury services capacity.
• Proven experience working with high-net worth clients to provide remarkable experiences and exclusive access. 
• Proven experience excelling in a fast-paced and dynamic work environment.
• Willingness to adapt and work flexible hours, including evenings and weekends, to accommodate the needs of our members and align with restaurant operating schedules.
• Ability to properly prioritize against competing needs.
• Familiarity with Zendesk or other SaaS communication platforms is highly preferred.
• Additional industry contacts and restaurant knowledge in Los Angeles, Aspen, and beyond is a huge plus!
• Passion for hospitality and dining; generally interested in the restaurant industry. 
• Excited about the prospect of re-imagining the card membership experience with the opportunity to engage with a community of ambitious Members and co-workers.
• Thrives working independently within ambiguity, in a fast-paced, dynamic environment.
• Self-motivated and ambitious.
• Enjoys the challenge of making the impossible happen.
• Deep empathy - you can easily connect with others and understand their needs and implement their feedback.
• Energetic, flexible, confident, and collaborative attitude.

BENEFITS: 

• Competitive Salary ($100-130K + Equity DOE)
• Stock options, and 401K.
• Full health benefits (medical, dental, and vision insurance).
• Opportunity to be an integral part of a brand that is creating a new standard of financial services and lifestyle membership — entering the ground floor of a fast-growing, category-defining company.
• EOE - We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.